Provide real time human-assisted customer support via various channels including but not limited to voice, live chat, email, social media, L1 and L2 support, handle enquiries and resolve any issues while building and maintaining good relationships with Digibank customers in Singapore
Guide our customers in using the Digibank application and resolve issues as per SOPs via self serve tools, HelpCentre and FAQs.
Clear understanding and adherence to the SOPs, resolution solutioning and on-going process improvements...
Lead projects by ensuring brands’ objectives and timelines are met, overseeing creative development and video production and ensuring smooth delivery of deliverables.
Pitch and develop new business opportunities on behalf of the company to agencies and brands.
Drive business development efforts with brands & agencies in Malaysia, establish long-term partnerships with our clients....
Ensure correct data is captured for customer tracking and invoicing in accordance with Full Shipment Data Capture (FSDC).
Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted....
Accountable for overall Inventory holding. Responsible for the effective and efficient strategy planning on inventory holding, aged inventory, and all channel inventory planning.
Accountable and responsible on managing accuracy of inventory system and reporting inclusive but not limited to conduct thorough investigation and report of any stocks variance. Manage monthly stocks reconcile or anytime its required and resolve on timely manner.
Own and drive End of Life (EOL), Return to warehouse (RTW) from stores to warehouse, Return to Vendor (RTV) from warehouse to vendor to deplete all the inventory....
Review and process all incoming orders accurately, including verification of contact details, billing information, pricing, and promotions, in compliance with established procedures.
Responsible for reviewing orders to identify and mitigate potential downstream issues that may impact customers or the business.
Receive, distribute, and manage incoming customer orders, and coordinate with Sales and Customer Experience teams on order entry and fulfilment issues as required....
Review and process all incoming orders accurately, including verification of contact details, billing information, pricing, and promotions, in compliance with established procedures.
Responsible for reviewing orders to identify and mitigate potential downstream issues that may impact customers or the business.
Receive, distribute, and manage incoming customer orders, and coordinate with Sales and Customer Experience teams on order entry and fulfilment issues as required....
Support in financial operations and financial accounting, which includes management reporting, statutory reporting, treasury, taxation and compliance.
Assist in full set of accounts, preparation of journals for month end closing in accounting system and ensure timely submission of finalised accounts.
Responsible for various financial reporting deliverables in accordance with finance policies, financial reporting standards and ensure timely submission....
Execute the delivery of Ariba system implementation activities for IT projects and other IT initiatives, working with an external implementation partner (Consultants), Guthrie stakeholders and the support services vendor (Shared Services).
Support Project Lead and PMO in Ariba system planning, testing, deployment, implementation, and change management in Ariba Sourcing and Ariba Contract
Configure and implement Ariba Sourcing and Ariba Contract modules....
Handling all live chats, email or social media pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products...