Review tender documents, contracts and commercial documents to understand project scope, contractual obligations and commercial requirements.
Identify contractual and commercial risks relating to payment terms, liquidated damages (LD), warranties, bank guarantees, insurance requirements and contractual obligations.
Review commercial submissions, costing assumptions, commercial schedules and contractual provisions prior to contract award.
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This role plays a critical leadership role in translating contact centre strategy into consistent day-to-day execution ensuring customer experience, operational efficiency and people performance are aligned with business goals. The Assistant Manager, Contact Centre is accountable for operational stability, sustained service levels and continuous improvement across all customer contact channels, while serving as the first line of managerial control for performance risks, customer escalations and service failures through early trend identification, root-cause analysis and corrective actions.
As a people leader and change enabler, this role develops capable Team Leaders and agents through clear expectations, coaching and a disciplined, customer-centric culture. The role supports change initiatives including system enhancements (CRM, chatbot, automation), process standardisation, policy updates and new service rollouts, ensuring effective adoption without compromising service quality or compliance.
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Assist in preliminary budgeting, cost estimate, feasibility study and value engineering;
Coordination tender exercise such as shortlisting of tenderers, preparation of tender, calling of tender, tender interview, tender report and recommendation on award of tender;
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Manage overall contract department functions for interior design and fit-out projects, including budgeting, sourcing, procurement, cost control, and supplier/subcontractor coordination.
Prepare project costing, tender submissions, BOQ, and pre-project budget documentation.
Develop effective tender pricing strategies and ensure accurate and competitive quotations.
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Review tender documents, contracts and commercial documents to understand project scope, contractual obligations and commercial requirements.
Identify contractual and commercial risks relating to payment terms, liquidated damages (LD), warranties, bank guarantees, insurance requirements and contractual obligations.
Review commercial submissions, costing assumptions, commercial schedules and contractual provisions prior to contract award.
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Your primary objective will be to oversee all operational activities across specified warehousing sites in order to achieve all agreed financial + operational objectives. You will do this by working with a variety of internal + external stakeholders. The activities needed to deliver these objectives include:
To ensure your site management teams deliver against their customer, site + people key performance indicators (KPI).
To act as the Site Manager for locations within your scope as + when required.
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Manage a designated portfolio of segment-based accounts while driving new business acquisition and growth to achieve assigned sales targets and revenue goals.
Act as the primary liaison between customers and internal cross-functional teams to ensure timely and effective delivery of customer business requirements.
Identify, develop, and execute opportunities for revenue growth through both direct and indirect sales channels on a monthly and annual basis.
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Defines the detailed plan and its interdependencies, including planning for and locating project resources.
Lead project delivery of technology initiatives (systems, platforms, automation, AI, data).
Act as Scrum Master for assigned teams (Sprint Planning, Daily Standups, Reviews, Retrospectives) as well as hybrid project management methodology.
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Defines the detailed plan and its interdependencies, including planning for and locating project resources.
Lead project delivery of technology initiatives (systems, platforms, automation, AI, data).
Act as Scrum Master for assigned teams (Sprint Planning, Daily Standups, Reviews, Retrospectives) as well as hybrid project management methodology.
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Take full ownership of the assigned portfolio of service agreements (e.g., Remote Services, Inspection, and Maintenance), ensuring delivery excellence and high customer satisfaction.
Develop and lead a regional support structure, including quotation management, contract delivery, and back-office operations.
Act as the primary point of contact for all contractual service matters, ensuring timely and effective execution aligned with customer expectations.
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