Real-Time Monitoring & Visibility: maintain end-to-end visibility of the supply chain, tracking shipments, inventory levels, and transportation activities. This involves using logistics systems to monitor the movement of goods and ensure everything is on track.
Central Coordination & Communication: act as the central point of contact for all stakeholders, including suppliers, carriers, warehouses, and internal teams. Your goal is to ensure smooth coordination, communicate status updates, and resolve any issues that arise.
Performance Management & Analytics: analyze Key Performance Indicators (KPIs) and logistics metrics to identify trends, bottlenecks, and opportunities for improvement. You'll generate reports and provide data-driven insights to support decision-making.
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Control Tower Capability Development: Participate in building the company’s unified Control Tower operational processes, monitoring nodes, exception rules, collaboration mechanisms, and management standards across the cross-border integrated logistics chain.
End-to-End SOP & Monitoring Node Mapping: Map end-to-end operational SOPs for ocean freight, air freight, road transport, warehousing, and distribution — defining key nodes, responsibility allocation, monitoring metrics, exception criteria, and resolution paths.
System Requirements & Dashboard Implementation: Translate operational processes, monitoring nodes, alert rules, and data definitions into system requirements; collaborate with the technology team to develop and optimize operational dashboards, exception monitoring, and KPI dashboards.
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High-Level Issue Resolution: Investigate and resolve complex (L2/L3) tickets regarding missing, delayed, or high-priority shipments with a focus on first-time resolution.
Operational Monitoring: Oversee daily dispatch status and identify potential delivery bottlenecks to proactively mitigate delays.
Cross-Functional Liaison: Act as the primary link between sellers, buyers, and internal logistics partners to resolve multi-party shipment disputes.
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