Create or assist in creating various forms of content—text captions, videos, and images—suitable for social media platforms (Facebook, Instagram, LinkedIn) and in line with corporate branding.
Publish posts according to the established social media content calendar and assist in managing real-time engagement with the community on social media and other enquiry channels.
Analyse sentiments and impact in social media and traditional media through set metrics and regular reporting....
Omnichannel Support: Manage outbound customer interactions via voice calls, emails, chat system
System Proficiency: Accurately record customer data and interaction logs using various CRM tools
Performance Excellence: Consistently meet or exceed campaign-specific Key Performance Indicators (KPIs), including Average Handling Time (AHT), Answer Rate, and Quality Assurance (QA) scores....
Create engaging social-media posts, posters, captions and short videos• Support content planning for LinkedIn, Facebook and Instagram• Assist with email marketing and promotional campaigns• Research potential corporate clients and decision-makers• Contact and follow up with prospective clients professionally• Maintain lead records and update the sales database• Assist in preparing quotations, proposals and training materials• Support the coordination and promotion of training programmes• Prepare simple monthly marketing and lead-generation reports
Create social-media posts
posters and short videos
• Manage content for LinkedIn
Facebook and Instagram
• Assist with digital marketing campaigns
• Research and identify potential corporate clients
• Follow up on enquiries and update the sales database
• Support training promotions
proposals and events