Strong communication & interpersonal skills
Negotiation & persuasion skills
Problem-solving skills
Able to handle customer enquiries professionally
Good follow-up & time management skills
Sales Administration & Transaction Processing: Execute end-to-end sales administration processes including booking, SPA documentation, loan documentation, and billing coordination, ensuring accuracy and timely processing.
Credit Control & Collections: Monitor purchaser payment schedules, follow up on outstanding payments, and ensure collections are in accordance with SPA terms and company policies.
Documentation & Data Management: Maintain accurate records of purchaser information, payment details, and transaction updates in the developer management system, ensuring completeness and accuracy.
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Strong team player who is willing to share knowledge, coach others, and contribute to continuous improvement.
If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
Lead, supervise, and guide the Credit Control team to achieve daily collection targets, dispute resolution timelines, and overall AR KPIs.
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Contact customers via telephone to follow up on outstanding payments.Negotiate suitable payment arrangements with customers.Conduct regular follow-ups and ensure agreed payment commitments are fulfilled.Handle customer enquiries and provide appropriate assistance regarding outstanding accounts.Maintain accurate records of customer interactions, payment arrangements and collection status.Prepare daily and monthly collection reports.Perform other duties as assigned by the management.