- To perform pre-screening credit assessment for hire purchase loan applications.
- Conduct necessary checking on each application such as CCRIS, driving license validity and repossession permit application status.
- Review applicant’s CCRIS report and complete overall scoring system.
- Conduct checking on loan application document to ensure the document provided are clear and complete before submitting the application for next credit stage’s further review.
- To comply with company’s guidelines and procedures for credit pre-screening processing.
- Perform other related duties as required.
To ensure that certain credit collection goals are achieved through guidance, counselling, monitoring and motivation within the group in addition to continuously tracking and negotiating the settlement of customer outstanding debts.
- Oversee the insurance department.
- Responsible for existing customer, renewal, and new customer’s monthly target.
- Direct the development of plans for insurance to achieve targets.
- Supervise the whole insurance team and provide guidance to subordinates.
- Approach potential customers for promoting insurance.
- Prepare daily and monthly insurance reports such as total new and renewal insurance cases.
- Handle dealers’ enquiries pertaining to road tax or insurance renewal matter are attended in timely manner & provide accurate information at all times to achieve zero complaint rate from dealers.
- Resolve & escalate operation or system issues emanating from any parties.
- Build up rapport with insurance companies, gather up to date market information on insurance through regular servicing by insurance companies.
- Follow up with insurance companies on the necessary outstanding documents such as additional insurance endorsement on existing policies.
- Performing all duties within the guidelines of regulators standards, procedures, and processes.
- To manage and monitor new & renewal insurance activities, increase & maximize overall performance of the team.
- Perform any other duties assigned from time to time.
Collaborate with team to ensure timely disbursement of loans and managing customer expectations for both internal and external customers to promote good customer experience.