Handle, prepare and process accounting documentations, including issue packing lists, delivery orders, invoices, credit notes, customer return notes, statement of account (SOA) and reconciliation on payment.
Provide APAC leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce. Serves as the main point of accountability for service performance, KPI and SLA targets, reporting, and continuous improvement.