Oversee the establishment and operation of the after-sales service system across six Southeast Asian markets.
Manage core functions including air-conditioning installation and commissioning, repair services, paid maintenance, service dispatch, spare parts warehousing, and customer relationship management.
Serve as the key liaison between China headquarters and local teams to ensure efficient service delivery and continuous improvement of customer satisfaction.
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Responsible for installation, commissioning, maintenance, and servicing of CDU, CRAC, and fan wall systems. Participate in product training and related engineering training, with a focus on skill development and rapid response to customer issues.
Participate in system testing and project delivery, taking the lead in troubleshooting to ensure smooth project handover and improved customer satisfaction.
Assist the Project Manager in managing on-site progress, quality, safety, and manpower to ensure efficient, safe, and standards-compliant project execution.
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