Engage with customers via SMS and calls to ensure timely service appointments, optimizing the service center's capacity planning for seamless operations.
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· To deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
· Produce timely/details service reports and document processes.
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Anda merupakan Guest Experience Leader dan sentiasa berinteraksi dengan para pelangganAnda perlu mengendalikan aktiviti untuk keluarga pada setiap hujung minggu
Check equipment and operating systems and correct wherever necessary.
Recognize and correct potential equipment failure or unsafe conditions and communicate with the Food Quality Manager.
Perform preventive maintenance and calibration per defined interval/schedule for all equipment: Grill, Fryer, Heat Treat Machine, McCafe machine, Ice Machine, Beverage Touch Tower, etc.
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