To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.
To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts.
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Serve as the primary point of contact for overseas clients, expertly managing end-to-end order processing, optimizing international shipping logistics, and ensuring exceptional customer satisfaction and retention.
Analyze overseas customer forecasts and inventory levels to develop strategic shipping plans, optimizing data processing to ensure seamless supply chain operations.
Act as the primary point of contact for international clients, professionally resolving inquiries, processing sample requests, and addressing customer concerns with a focus on retention and satisfaction.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.
To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts.
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As our new Associate Customer Sales & Support Center (CSSC) Application Engineer, you will be evaluating complex customer enquiries and providing expert technical assistance on product sizing, applications, and system solutions for commercial building projects across the APAC region.
Drive customer retention in assigned regions by earning partnerships and nurturing customer loyalty.
Discuss strategies with assigned Sales Teams regarding account activity to drive an increase in Revenue through upselling and cross-selling opportunities.
Ensure a seamless workflow for processing customer orders.
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Conduct structured customer interviews (buyers and non-buyers/churned prospects) to understand satisfaction, drop-off reasons, and unmet needs, using interview guides and frameworks provided by the CX Executive.
Validate customer personas against real interview data, refining assumptions about who our customers are and what drives their decisions.
Map the customer journey across our multiple service offerings, identifying every touchpoint from awareness to post-service.
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Conduct structured customer interviews (buyers and non-buyers/churned prospects) to understand satisfaction, drop-off reasons, and unmet needs, using interview guides and frameworks provided by the CX Executive.
Validate customer personas against real interview data, refining assumptions about who our customers are and what drives their decisions.
Map the customer journey across our multiple service offerings, identifying every touchpoint from awareness to post-service.
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Standard Delivery Orders: Manage the full lifecycle of Delivery Orders (DOs) for normal installations from project handover to warehouse submission.
Ad-Hoc & Replacement DOs: Process urgent material requests via Warranty & Claims Forms (serial-number-tracked replacements) and Material Request Forms for site needs.
Installer Materials DOs: Issue DOs for installation consumables listed in project schedules, such as DC cables, MC4 connectors, GI conduits, and flexes.
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We are offering an opportunity to all fresh graduates and undergrads to intern with us. Talents will be exposed to hands-on experience by working alongside with a dynamic and supportive team.
Anda merupakan Guest Experience Leader dan sentiasa berinteraksi dengan para pelangganAnda perlu mengendalikan aktiviti untuk keluarga pada setiap hujung minggu
Anda merupakan Guest Experience Leader dan sentiasa berinteraksi dengan para pelangganAnda perlu mengendalikan aktiviti untuk keluarga pada setiap hujung minggu
Check equipment and operating systems and correct wherever necessary.
Recognize and correct potential equipment failure or unsafe conditions and communicate with the Food Quality Manager.
Perform preventive maintenance and calibration per defined interval/schedule for all equipment: Grill, Fryer, Heat Treat Machine, McCafe machine, Ice Machine, Beverage Touch Tower, etc.
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