To proceed Purchase Order from customer. For existing customer and repeat orders, the relevant customer requirements will be processed and transfer to planning department for material planning and production planning. The relevant documents, requirements or information may retrieve from customer portal.
Job Description We are looking for Customer Service Executive to handle online enquiries for our construction material and e-commerce product business. This is a hybrid role: candidate must attend 1-week compulsory on-site training at our KL office. After training, hybrid working arrangement will be arranged. Working Schedule - 7 working hours per day - 6 working days per week, 1 rest day on rotational basis Job Responsibilities - Respond to customer enquiries via chat platform regarding product, quotation, order and delivery - Record customer information and enquiry details into company system - Follow up with customer orders and coordinate with sales team - Provide friendly and professional customer support Requirements - Good communication skill in Bahasa Malaysia and English - Patient, responsible and service-minded - Laptop and stable internet connection for remote work after training - No prior customer service experience required; full free training will be provided Benefits - Fixed basic salary RM4,000 - E-commerce sales commission (commission approx RM2,000 – RM4,000, depends on performance) - Free product & system training - No heavy physical work - Open to all genders
Provide strategic direction for the Customer Service function by establishing departmental objectives, service standards and operational strategies aligned with customer needs, business priorities and long-term relationship management goals.
Responsible for daily customer relations to support Secretlab’s vision of providing unparalleled world-class customer service support to both local and overseas customers. You will also be required to liaise with multiple overseas logistics partners to resolve issues.