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Customer Management Jobs in Federal Territory - September 2026 - Urgent Hiring
Showing 49 jobs results for
"customer management"
in Federal Territory
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Assistant Manager, Customer Management Solution (Digital CX) Assistant Manager, Customer Management Solution (Digital CX)
Tokio Marine Insurance Group (Asia)
Undisclosed
KL City
- Drive the development and execution of customer experience and digital initiatives, leveraging customer insights and business needs to deliver impactful solutions while ensuring alignment with organizational objectives.
- Lead and deliver customer experience and digital initiatives end-to-end, working with stakeholders and vendors to ensure successful implementation, risk management, and achievement of business objectives.
- Leverage customer feedback, journey analysis, and digital insights to identify improvement opportunities, drive customer-centric initiatives, and measure their impact on business outcomes. ...
Posted
3 days ago
Undisclosed
KL City
- About Us
- Wellous Group is a fast-growing health and wellness company dedicated to delivering innovative, high-quality products that enhance everyday living. With a strong focus on research, product development, and brand excellence, we aim to create trusted solutions that support healthier lifestyles.
- About the Role ...
Posted
15 hours ago
Undisclosed
KL City
- Define and implement global service management strategies and governance frameworks for Omya OS&S to ensure consistency and compliance
- Define and own the KPI framework and target-setting for OS&S service performance (availability, SLA adherence, quality, cost, customer satisfaction)
- Establish a reliable performance reporting cadence and deliver accurate, actionable reports and insights to OS&S leadership and Omya executive stakeholders ...
Posted
13 hours ago
Undisclosed
KL City
- Drive platform adoption by acting as a subject matter expert, conducting training, and consulting on configurations, tracking, and reporting to ensure clients are set up for success.
- Manage strategic account plans and executive business reviews to communicate value, promote new initiatives, and align our solutions with client business goals.
- Execute commercial growth strategies by identifying renewal and expansion opportunities, creating pricing proposals, and analyzing program performance to drive revenue. ...
Posted
4 days ago
Undisclosed
KL City
- Drive platform adoption by acting as a subject matter expert, conducting training, and consulting on configurations, tracking, and reporting to ensure clients are set up for success.
- Manage strategic account plans and executive business reviews to communicate value, promote new initiatives, and align our solutions with client business goals.
- Execute commercial growth strategies by identifying renewal and expansion opportunities, creating pricing proposals, and analyzing program performance to drive revenue. ...
Posted
4 days ago
Undisclosed
KL City
- Campaign Management: Assist with the setup and monitoring of CRM campaigns, ensuring they adhere to timelines and quality standards.
- A/B Testing: Help prepare materials and collect data for A/B testing under close supervision, learning about its effects on campaign effectiveness.
- Data Management and Analysis: Support in gathering marketing data and participate in the basic analysis of campaign results. Help in preparing simple reports that contribute to campaign optimizations. ...
Posted
24 days ago
Undisclosed
KL City
- Define and implement global service management strategies and governance frameworks for Omya OS&S to ensure consistency and compliance
- Define and own the KPI framework and target-setting for OS&S service performance (availability, SLA adherence, quality, cost, customer satisfaction)
- Establish a reliable performance reporting cadence and deliver accurate, actionable reports and insights to OS&S leadership and Omya executive stakeholders ...
Posted
22 days ago
Undisclosed
KL City
- Process sales orders (SO) accurately and in a timely manner using various software systems.
- Proactively manage order processing and follow up through to successful delivery.
- Coordinate with both internal and external stakeholders on order-related issues, including Sales & Marketing, Buyers, and Warehouse teams. ...
Posted
23 days ago
Undisclosed
KL City
- 3 years experience in Customer Service, Supply Chain, Logistics, or related roles
- Japanese speaking JLPT N2 and above
- Stakeholder management ...
Posted
15 days ago
Undisclosed
KL City
- Lead, drive and manage engagement for repeatable achievement of revenue and consumption targets.
- Leverage best practice to guide customer strategy and future growth but cultivating customer affinity with programs/solutions that drive impact for the customer.
- Provide feedback on customer development needs, customer blockers or mitigation strategies. ...
Posted
14 days ago
Undisclosed
KL City
- To ensure all premium collection transactions (bank’s order, collecting banks, credit / debit cards, daily mail, Easipay, GIRO, JomPAY, lockbox, SSS, and standing instruction) are attended meet/exceeded department’s performance metrics and standards.
- Attending to correspondence, telephone enquiries/complaints from policyholders, branches, agents & bankers relating to policy matters in a clear, accurate & timely manner via different channel, i.e., Email, letter, ICM, Call Centre escalations.
- Collate and monitoring all reports as and when required, i.e. collection volume, performance & productivity, cancellation report, bank updates etc. ...
Posted
11 days ago
Undisclosed
KL City
- Lead end-to-end project management for digital transformation initiatives, including scope definition, project planning, resource allocation, and risk management.
- Collaborate with clients to understand their business objectives, business and technical requirements, and digital transformation agenda.
- Develop and maintain project plans, timelines, and budgets to ensure project success and client satisfaction. ...
Posted
2 days ago
Undisclosed
KL City
- Lead end-to-end project management for digital transformation initiatives, including scope definition, project planning, resource allocation, and risk management.
- Collaborate with clients to understand their business objectives, business and technical requirements, and digital transformation agenda.
- Develop and maintain project plans, timelines, and budgets to ensure project success and client satisfaction. ...
Posted
20 days ago
Undisclosed
KL City
- Oversee the complete lifecycle of customer inquiries and tickets, ensuring accurate documentation, timely resolution, and adherence to SLAs
- Coordinate with internal teams to resolve complex issues, maintain service quality standards, and ensure compliance with organizational policies and regulations
- Track and analyze key metrics such as resolution times, backlog, and customer satisfaction; provide actionable insights for improvement ...
Posted
11 hours ago
MYR1,000 - MYR1,200 Per Month
Bangsar South
- Holistic Marketing Integration: Learn how CRM connects with broader marketing efforts, including social media, performance marketing, and SEO. Through strategic collaboration, you'll see how different marketing components enhance the customer journey, offering you a comprehensive view of integrated marketing strategies.
- Campaign Management: Assist with the setup and monitoring of CRM campaigns, ensuring they adhere to timelines and quality standards.
- A/B Testing: Help prepare materials and collect data for A/B testing under close supervision, learning about its effects on campaign effectiveness. ...
Posted
11 days ago
Undisclosed
KL City
- Oversee the complete lifecycle of customer inquiries and tickets, ensuring accurate documentation, timely resolution, and adherence to SLAs
- Coordinate with internal teams to resolve complex issues, maintain service quality standards, and ensure compliance with organizational policies and regulations
- Track and analyze key metrics such as resolution times, backlog, and customer satisfaction; provide actionable insights for improvement ...
Posted
16 days ago
Undisclosed
KL City
- Oversee the complete lifecycle of customer inquiries and tickets, ensuring accurate documentation, timely resolution, and adherence to SLAs
- Coordinate with internal teams to resolve complex issues, maintain service quality standards, and ensure compliance with organizational policies and regulations
- Track and analyze key metrics such as resolution times, backlog, and customer satisfaction; provide actionable insights for improvement ...
Posted
21 days ago
Undisclosed
KL City
- Architect, design, and implement Microsoft Dynamics 365 CRM solutions optimised for performance, scalability, and user experience.
- Lead the full technical lifecycle — from discovery and design through to delivery, testing, and continuous improvement.
- Define and enforce CRM data models, integration patterns, and governance standards. ...
Posted
23 days ago
MYR1,900 - MYR2,200 Per Month
KL City
- Supervise and coordinate the daily activities of Service Crew and other outlet staff.
- Ensure smooth day-to-day outlet operations, including opening and closing procedures.
- Assign duties and workstations to team members according to operational requirements. ...
Posted
10 days ago
MYR800 - MYR800 Per Month
- Assist with the daily operations of the Metapark arcade centre and IP-themed pop-up stores.
- Assist with store opening and closing procedures, including cash handling and daily operational checks.
- Monitor store cleanliness, product displays, and visual merchandising standards. ...
Posted
10 days ago
MYR3,000 - MYR3,500 Per Month
KL City
- Ensure staff follow company SOPs, hygiene, grooming and service standards.
- Monitor customer service and handle customer complaints professionally.
- Check food and beverage quality before/during service. ...
Posted
19 days ago
MYR2,000 - MYR2,300 Per Month
- Love calm spaces and helping people feel better? Join our team and bring warm, organised energy to every guest experience while working with us at Health world spa and massage. We are a neighbourhood spa focused on approachable wellness and steady, friendly service.
- Your role keeps our front-of-house running smoothly and our clients relaxed. You will be the first smile clients meet, the organiser of bookings, and a steady point of contact for therapists and the operations team.
Posted
6 days ago
MYR1,000 - MYR1,000 Per Month
KL City
- Support the onboarding process for new customers, ensuring they are set up for success
- Assist in monitoring customer activity and identifying opportunities to improve adoption
- Respond to customer enquiries via chat, email and calls in a professional, timely manner ...
Posted
7 days ago
MYR4,300 - MYR5,300 Per Month
KL City
- Plan and execute marketing campaigns and initiatives in line with the brand’s marketing calendar and business objectives.
- Project manage events and activations , including in-store activities, pop-ups, product launches and other brand events from planning to execution.
- Coordinate with cross-functional teams to manage timelines, deliverables and execution of marketing initiatives. ...
Posted
11 days ago
MYR4,000 - MYR5,000 Per Month
KL City
- Sales & Business Development
- Manage assigned customer accounts and achieve individual sales and revenue targets.
- Develop new business opportunities through prospecting, networking, referrals, and proactive sales activities. ...
Posted
20 days ago
Junior Executive - Credit Admin Assistant (Sales Assesment) Junior Executive - Credit Admin Assistant (Sales Assesment)
Cuckoo International (MAL) Berhad
MYR2,500 - MYR2,800 Per Month
KL City
- Document Audit & Credit Assessment: Review incoming customer applications and supporting documentation to ensure absolute completeness, accuracy, and adherence to established risk criteria.
- Customer Assessment Calls: Perform direct verification calls with customers to cross-reference system information and validate applicant details.
- Data Authenticity & Risk Control: Actively verify and audit records to confirm all customer information is genuine, safeguarding company assets from operational risks. ...
Posted
3 days ago
HANS LASER TECHNOLOGY INDUSTRY GROUP (MALAYSIA) SDN. BHD.
MYR6,000 - MYR8,000 Per Month
KL City
- Expand your technical sales portfolio by owning end-to-end customer engagements and preparing clear proposals that match production needs.
- Elevate your product expertise through hands-on demonstrations and factory visits, learning common integration patterns and performance trade-offs.
- Broaden your professional network with engineers, production managers and procurement leaders, creating pathways to larger projects and repeat business. ...
Posted
7 days ago
MYR1,700 - MYR1,700 Per Month
- Run daily opening and closing routines to ensure stores open on time and close securely.
- Handle cash accurately at till, prepare end-of-day cash notes, and support safe deposit procedures.
- Maintain cleanliness and safety on the shop floor so the space is welcoming for guests and staff. ...
Posted
8 days ago
MYR3,000 - MYR3,500 Per Month
KL City
- Ensure staff follow company SOPs, hygiene, grooming and service standards.
- Monitor customer service and handle customer complaints professionally.
- Check food and beverage quality before/during service. ...
Posted
a month ago
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