Provide excellent customer service support and experience to our e-commerce customers across our E-commerce platforms such as Shopee, Lazada, TikTok, etc
Use phone, instant messaging and email to provide fast response to customer enquiries on products, order status and after sales services or regarding a product
May need to make phone calls to our customers for further follow-up on their orders and enquiries
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Provide excellent customer service support and experience to our e-commerce customers across our E-commerce platforms such as Shopee, Lazada, TikTok, etc
Use phone, instant messaging and email to provide fast response to customer enquiries on products, order status and after sales services or regarding a product
May need to make phone calls to our customers for further follow-up on their orders and enquiries
...
training banking/KYC/finance industry: 1 year (Required)
Position Overview
As the Call Centre Trainer, you will play a pivotal role in enhancing the skills and knowledge of call centre agents. Your responsibilities will include conducting product knowledge training, refresher courses, and on-the-job assessments. You will collaborate closely with clients and project teams to update and develop training materials that align with industry best practices. Additionally, you will monitor operational performance, initiate advanced training based on assessments, and provide comprehensive training and support to new hires.
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Gather and analyze business requirements from Finance and Controlling stakeholders
Design, configure, and maintain SAP FI modules including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), and Bank Accounting
Configure SAP CO modules such as Cost Center Accounting, Profit Center Accounting, Internal Orders, and Product Costing
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