To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
...
To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
...