Design, develop, and deliver onboarding, refresher, and upskilling programs for SES retail staff on VCS processes, service standards, and operational procedures.
Simplify and translate service policies into practical, user-friendly training materials for frontline teams.
Conduct training through various channels, including classroom sessions, virtual learning, workshops, and on-the-job coaching.
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Design, develop, and deliver onboarding, refresher, and upskilling programs for SES retail staff on VCS processes, service standards, and operational procedures.
Simplify and translate service policies into practical, user-friendly training materials for frontline teams.
Conduct training through various channels, including classroom sessions, virtual learning, workshops, and on-the-job coaching.
...
Responsible for providing customer service support via LIVE Chat on multiple online platforms for multiple brands and products.
Effectively manage the needs and satisfaction of our online customers while adhering to the company's customer service quality & standards (such as response rate / speed, response professionalism, abandon / drop-out rate etc).
Uses standard scripts and established guidelines and under supervision, to meet Service Level Agreement.
...
Responsible for providing customer service support via LIVE Chat on multiple online platforms for multiple brands and products.
Effectively manage the needs and satisfaction of our online customers while adhering to the company's customer service quality & standards (such as response rate / speed, response professionalism, abandon / drop-out rate etc).
Uses standard scripts and established guidelines and under supervision, to meet Service Level Agreement.
...