Act as the primary Q&FS partner for assigned Global/Regional customer accounts. Manage their expectations, ensure alignment with BC’s quality, food safety, regulatory and operational policies.
Lead regular customer meetings on quality performance , reviewing performance metrics, trends, risks and opportunities, projects and collaboration .
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Act as the primary Q&FS partner for assigned Global/Regional customer accounts. Manage their expectations, ensure alignment with BC’s quality, food safety, regulatory and operational policies.
Lead regular customer meetings on quality performance , reviewing performance metrics, trends, risks and opportunities, projects and collaboration .
Drive growth by representing Q&FS during customer projects, innovation initiatives and technical discussions in close cooperation with Commercial, R&D, and regulatory teams.
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Receive and process customer orders via call, email, and fax, including exchanges, returns, credit notes, and debit notes, ensuring accuracy and completeness at every step
Accurately enter all order information into the system for timely and error-free processing
Conduct outbound calls to customers to address complaints, queries, and order confirmations, particularly when order requests require clarification
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Lead and coordinate day-to-day customer service operations for the Robotics business, ensuring exceptional service delivery and customer satisfaction.
Act as the primary point of contact for customers, managing orders, quotations, service requests, inquiries, and escalations in a timely and professional manner.
Collaborate closely with Sales, Service, Supply Chain, and Finance teams to ensure seamless order fulfilment, issue resolution, and an outstanding end-to-end customer experience.
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