Job Vacancy ( Malaysian Only ) (Full Time / Internship ) Job : Customer Service Representative Working Hours : 11.00am To 08.00pm Income : Rm 1800 - RM 2400 Office : Puchong, Setiawalk Public Transport Near to ; LRT Age : 18 To 28 Only Send Your Resume To - 016-6227652 [ Sharvind ]
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Provide exceptional customer service to Lazada Logistics clients, ensuring timely and effective resolution of inquiries and issues.
Manage a high volume of customer interactions through various channels, including email, chat, and phone, maintaining a professional and empathetic approach.
Collaborate with cross-functional teams to identify root causes of customer issues and implement process improvements for a seamless logistics experience.
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Plan and monitor daily product measurement and installation schedule to ensure timely delivery in accordance with customers' requirements and company standards.
Liaise with sub-contractors and house owners for scheduling of product measurement and installation services and update status accordingly from time to time.
Prepare all relevant documents pertaining to product measurement and installation services' request and promptly update all such information into system.
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Plan and monitor daily product measurement and installation schedule to ensure timely delivery in accordance with customers' requirements and company standards.
Liaise with sub-contractors and house owners for scheduling of product measurement and installation services and update status accordingly from time to time.
Prepare all relevant documents pertaining to product measurement and installation services' request and promptly update all such information into system.
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