Lead and manage the overall service operations function, including field service, maintenance activities, project execution, and customer support services.
Develop and implement service strategies, processes, and operational standards to enhance efficiency, service quality, and customer satisfaction.
Oversee manpower planning, workforce scheduling, resource allocation, and deployment of service personnel to support operational requirements.
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Engage with customers in a friendly and professional manner to understand their needs and preferences for automotive products.
Provide detailed information about vehicle features, specifications, pricing, and financing options to potential buyers.
Build and maintain strong customer relationships, ensuring a positive and memorable sales experience from initial contact to post-purchase follow-up.
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To efficiently handle customer inquiries while maintaining a high standard of customer service. The role involves identifying customer needs through inbound calls and promoting the Bank’s products and services through cross-selling and up-selling initiatives, ensuring overall customer satisfaction.
Develop a strong understanding of the Bank’s products and services.
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Drive Impact and Influence through Networking and Strategic Planning
You will use your Impact and Influence, Networking Skills to maintain and build relationships with existing and new to Bank customers, prospects and business partners.
Your Strategic Planning Skills will create new business opportunities and help to implement tactical sales and marketing strategies, as well as set your team’s direction and goals in order to source for new avenues for business growth.
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Evaluate complex enquiries and provide technical assistance on product sizing, application, and system solutions, ensuring compliance with technical and commercial specifications
Interpret engineering drawings, schematic diagrams, and project specifications to evaluate technical requirement and recommended compliant product & system solutions
Deliver high-quality customer support across telephony, email, chat, and digital channels while meeting established Service Level Agreements
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To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.
To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts.
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A customer retention role at TIME dotCom Berhad (often called Base Management Specialist or Customer Loyalty/Retention roles) is quite strategic—not just customer service, but data-driven growth + marketing + customer experience combined.
To efficiently handle customer inquiries while maintaining a high standard of customer service. The role involves identifying customer needs through inbound calls and promoting the Bank’s products and services through cross-selling and up-selling initiatives, ensuring overall customer satisfaction.
Develop a strong understanding of the Bank’s products and services.
...
Drive Impact and Influence through Networking and Strategic Planning
You will use your Impact and Influence, Networking Skills to maintain and build relationships with existing and new to Bank customers, prospects and business partners.
Your Strategic Planning Skills will create new business opportunities and help to implement tactical sales and marketing strategies, as well as set your team’s direction and goals in order to source for new avenues for business growth.
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