Oversee the complete lifecycle of customer inquiries and tickets, ensuring accurate documentation, timely resolution, and adherence to SLAs
Coordinate with internal teams to resolve complex issues, maintain service quality standards, and ensure compliance with organizational policies and regulations
Track and analyze key metrics such as resolution times, backlog, and customer satisfaction; provide actionable insights for improvement
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Exceptional Communication Skills: Top-tier verbal and written communication skills across all formats.
The CRM & Clienteling Specialist supports daily CRM operations and clienteling programs across all client touchpoints. This role is responsible for executing targeted campaigns, maintaining data accuracy, and ensuring personalized interactions that align with our Maison values and luxury standards.
Oversee the complete lifecycle of customer inquiries and tickets, ensuring accurate documentation, timely resolution, and adherence to SLAs
Coordinate with internal teams to resolve complex issues, maintain service quality standards, and ensure compliance with organizational policies and regulations
Track and analyze key metrics such as resolution times, backlog, and customer satisfaction; provide actionable insights for improvement
...
Oversee the complete lifecycle of customer inquiries and tickets, ensuring accurate documentation, timely resolution, and adherence to SLAs
Coordinate with internal teams to resolve complex issues, maintain service quality standards, and ensure compliance with organizational policies and regulations
Track and analyze key metrics such as resolution times, backlog, and customer satisfaction; provide actionable insights for improvement
...
Responsible for promoting and marketing a wide range of banking products and services, including unit trusts, insurance, treasury investments, cards, deposits, and other retail banking products to potential clients.
Manage relationships with existing and prospective customers while providing sound financial advice to support portfolio growth and long-term engagement.
Understand customers’ financial needs and match them with suitable banking and investment solutions to create mutually beneficial opportunities.
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Position yourself as a trusted account lead by managing key café, hotel and retail partners and running renewal and upsell conversations to protect revenue.
Expand your digital sales experience by coordinating product listings, online promotions and measuring e-commerce performance to grow our web channel.
Build a strong professional network across Malaysia through regular client visits, product demonstrations and collaboration with marketing and service colleagues.
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Position yourself as a trusted account lead by managing key café, hotel and retail partners and running renewal and upsell conversations to protect revenue.
Expand your digital sales experience by coordinating product listings, online promotions and measuring e-commerce performance to grow our web channel.
Build a strong professional network across Malaysia through regular client visits, product demonstrations and collaboration with marketing and service colleagues.
...
McArthurGlen Designer Outlets is looking for a motivated and enthusiastic Travel Marketing Manager to join our team in Kuala Lumpur, Malaysia.
The role will support the development and execution of travel marketing activities to increase awareness, tourist visitation, and engagement with McArthurGlen Designer Outlets. The successful candidate will work closely with travel trade partners, airlines, tourism organizations, and other industry stakeholders to promote McArthurGlen as a preferred shopping destination for travellers.
This is an ideal opportunity for someone with a passion for travel, tourism, retail, and marketing, who enjoys working with people and is keen to develop their career in travel marketing.