Handle customer enquiries, requests, and feedback from various channels including retail outlets, online platforms, email, and phone calls, providing timely and effective solutions.
Explain product information to customers and guide them on proper product usage.
Maintain strong customer relationships to enhance customer satisfaction, loyalty, and member engagement.
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customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
We are looking for a CRM manager to lead the development of a customer-centric ecosystem across mobile app and digital platforms with one of our food retail clients.
CRM Strategy & Customer Lifecycle Management
• Develop and execute CRM strategies that drive app downloads, active user growth, customer retention, and lifetime value.
...
We are looking for a CRM manager to lead the development of a customer-centric ecosystem across mobile app and digital platforms with one of our food retail clients.
CRM Strategy & Customer Lifecycle Management
• Develop and execute CRM strategies that drive app downloads, active user growth, customer retention, and lifetime value.
...
Plan, execute, and evaluate cross-channel engagement campaigns to drive App Downloads, Registrations, and Monthly Active Users (MAU).
Conceptualize and execute digital loyalty initiatives, gamification mechanics, and targeted push/in-app messaging to improve customer retention and feature utilization.
Map and optimize end-to-end customer lifecycle journeys within the app (Onboarding, Activation, Retention, and Win-back).
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Strong interpersonal and communication skills, with the ability to engage professionally and empathetically with customers.
Basic computer literacy, including familiarity with office productivity tools (e.g., spreadsheets, word processing, email) and the ability to learn CRM systems.
Organizational and time-management skills to handle multiple customer requests and follow-ups efficiently.
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You will take end-to-end ownership of CRM lifecycle campaigns, including defining target audiences, content strategy, and user journeys, which includes testing and executing campaign launches across multiple channels like email, SMS, Push, and In-App communications.
You will champion a personalized and one-to-one communication approach, always keeping the customer-centric mindset in focus by understanding user segmentation/behaviour and identify user insights to be used in lifecycle communication strategies.
You will collaborate with the Data Science team to ensure the successful launch and maintenance of live campaigns and conduct in-depth analysis of campaign results.
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Required to work mainly with your CRM Manager along with local AU, NZ, JP, TW, MY, SG , DE, FR, NL and BE stakeholders across marketing, design, vouchers, legal and operations. You will also work with the APAC and EU CRM Manager (based in AU and EU respectively) where appropriate. Local markets will brief into you the required campaign details and you will execute.
You will be accountable for the output of your work and the ability to keep up with servicing APAC and EU market campaign requirements.
You will be required to work closely with our CRM platform partners. You will be hands on with these tools every day building, testing and scheduling CRM campaigns.
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Lead the complete sales process including prospecting, qualification, closing, contracting, implementation, and ensuring high-standard after-sales support through solution/consultative selling
Build long-term, value-based customer relationships by continuously uncovering changing needs, improving customer experience, and adding value through creative solutions
Establish credibility with stakeholders by demonstrating business acumen, professional expertise, and adapting one's communication style to align with customers' working styles
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Responsible in solution/technical/consultative selling
Leads sales process including prospecting, qualification, quantification, needs assessment, competitive differentiation, presentation, closing, contracting and implementation and ensuring after sales support is maintained and of the highest standard
Build long-term value-based relationships through continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future and adding values through creative solutions / products
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Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
Provide inputs to customers' business plans based on “post analysis” which could include integrating Nielsen data, business intelligence data and point of sale information
Report and communicate key performance indicator achievements on projected sales and profitability targets by customers
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To provide appropriate financial solutions to our Premier Banking customers and expand the Premier Franchise by acquiring new Premier Banking customers via various marketing initiatives.
To plan, organize, participate and execute event and sales activities inline with the Premier Banking business direction and related sales initiatives.
To provide excellent customer experience to our Premier Banking customers at all touch points via 3 distinctive service elements ie cared for, excellent and enhanced value.
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To develop and manage the Company’s product and commodity portfolio by sourcing the right products, negotiating competitive pricing, monitoring market trends, and ensuring Sales has competitive products and solutions to meet customer needs and achieve business objectives.
To evaluate new products based on market demand, customer requirements, sales opportunities and business potential.
To conduct market research and identify new products, commodities, applications and market opportunities that can support business growth.
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Expand your portfolio by owning both new business outreach and account growth, tracking progress with CRM metrics and defined targets.
Build measurable digital campaigns across social and email channels, refine ad spend with analytics, and turn creative tests into conversion wins.
Strengthen your technical and customer-facing skills by running product demos, conducting onboarding sessions, and resolving merchant questions alongside support.
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Expand your portfolio by owning both new business outreach and account growth, tracking progress with CRM metrics and defined targets.
Build measurable digital campaigns across social and email channels, refine ad spend with analytics, and turn creative tests into conversion wins.
Strengthen your technical and customer-facing skills by running product demos, conducting onboarding sessions, and resolving merchant questions alongside support.
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