Respond promptly and professionally to customer inquiries regarding product issues, warranty claims, and service requests via phone, email, and in-person.
Process and track customer complaints and feedback, escalating complex issues to the relevant departments for resolution while maintaining clear communication with the customer.
Assist customers in troubleshooting common product problems and provide guidance on product usage and maintenance to ensure customer satisfaction....
Monitor, track and record key metrics across all social media platforms (Instagram, TikTok, Facebook, YouTube, LinkedIn, etc.): views, engagement, follower growth, reach, conversions and traffic sources
Compile weekly/monthly performance reports; analyse trends, audience behaviour and content performance to deliver actionable insights
Identify strengths/weaknesses in content performance and suggest improvements to boost growth and engagement...
Take over post-sales coordination from Sales Executives once projects proceed to fabrication, delivery, installation, and handover stages.当项目进入生产、运输、安装及交付阶段后,接手销售执行员的成交后项目协调工作。
Liaise closely with Project Coordinators, Site Supervisors, Production Team, Installation Team, and other internal teams to monitor project progress.与项目协调员、现场主管、生产团队、安装团队及其他内部团队密切协调,以跟进项目进度。
Track fabrication, delivery, installation, rectification, and handover progress to ensure that outstanding matters are followed up promptly.跟进生产、运输、安装、整改及交付进度,确保所有未完成事项得到及时处理。...
Client communication & after-sales support
Project coordination & follow-up
Internal team coordination
Quotation & Variation Order (VO) preparation
Problem-solving & issue resolution
Documentation & administrative skills
Microsoft Office / Excel
Time management & multitasking
Attention to detail
Proactive and customer-oriented
Respond promptly and professionally to customer inquiries regarding product issues, warranty claims, and service requests via phone, email, and in-person.
Process and track customer complaints and feedback, escalating complex issues to the relevant departments for resolution while maintaining clear communication with the customer.
Assist customers in troubleshooting common product problems and provide guidance on product usage and maintenance to ensure customer satisfaction....
Respond promptly and professionally to customer inquiries regarding product issues, warranty claims, and service requests via phone, email, and in-person.
Process and track customer complaints and feedback, escalating complex issues to the relevant departments for resolution while maintaining clear communication with the customer.
Assist customers in troubleshooting common product problems and provide guidance on product usage and maintenance to ensure customer satisfaction....
Respond promptly and professionally to customer inquiries regarding product issues, warranty claims, and service requests via phone, email, and in-person.
Process and track customer complaints and feedback, escalating complex issues to the relevant departments for resolution while maintaining clear communication with the customer.
Assist customers in troubleshooting common product problems and provide guidance on product usage and maintenance to ensure customer satisfaction....
Respond promptly and professionally to customer inquiries regarding product issues, warranty claims, and service requests via phone, email, and in-person.
Process and track customer complaints and feedback, escalating complex issues to the relevant departments for resolution while maintaining clear communication with the customer.
Assist customers in troubleshooting common product problems and provide guidance on product usage and maintenance to ensure customer satisfaction....
Take over post-sales coordination from Sales Executives once projects proceed to fabrication, delivery, installation, and handover stages.当项目进入生产、运输、安装及交付阶段后,接手销售执行员的成交后项目协调工作。
Liaise closely with Project Coordinators, Site Supervisors, Production Team, Installation Team, and other internal teams to monitor project progress.与项目协调员、现场主管、生产团队、安装团队及其他内部团队密切协调,以跟进项目进度。
Track fabrication, delivery, installation, rectification, and handover progress to ensure that outstanding matters are followed up promptly.跟进生产、运输、安装、整改及交付进度,确保所有未完成事项得到及时处理。...
Client communication & after-sales support
Project coordination & follow-up
Internal team coordination
Quotation & Variation Order (VO) preparation
Problem-solving & issue resolution
Documentation & administrative skills
Microsoft Office / Excel
Time management & multitasking
Attention to detail
Proactive and customer-oriented
Take over post-sales coordination from Sales Executives once projects proceed to fabrication, delivery, installation, and handover stages.当项目进入生产、运输、安装及交付阶段后,接手销售执行员的成交后项目协调工作。
Liaise closely with Project Coordinators, Site Supervisors, Production Team, Installation Team, and other internal teams to monitor project progress.与项目协调员、现场主管、生产团队、安装团队及其他内部团队密切协调,以跟进项目进度。
Track fabrication, delivery, installation, rectification, and handover progress to ensure that outstanding matters are followed up promptly.跟进生产、运输、安装、整改及交付进度,确保所有未完成事项得到及时处理。...
Client communication & after-sales support
Project coordination & follow-up
Internal team coordination
Quotation & Variation Order (VO) preparation
Problem-solving & issue resolution
Documentation & administrative skills
Microsoft Office / Excel
Time management & multitasking
Attention to detail
Proactive and customer-oriented
Take over post-sales coordination from Sales Executives once projects proceed to fabrication, delivery, installation, and handover stages.当项目进入生产、运输、安装及交付阶段后,接手销售执行员的成交后项目协调工作。
Liaise closely with Project Coordinators, Site Supervisors, Production Team, Installation Team, and other internal teams to monitor project progress.与项目协调员、现场主管、生产团队、安装团队及其他内部团队密切协调,以跟进项目进度。
Track fabrication, delivery, installation, rectification, and handover progress to ensure that outstanding matters are followed up promptly.跟进生产、运输、安装、整改及交付进度,确保所有未完成事项得到及时处理。...
Client communication & after-sales support
Project coordination & follow-up
Internal team coordination
Quotation & Variation Order (VO) preparation
Problem-solving & issue resolution
Documentation & administrative skills
Microsoft Office / Excel
Time management & multitasking
Attention to detail
Proactive and customer-oriented
If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.