• Handle customer enquiries through phone calls, outbound calls, live chat and email• Assist customers with enquiries related to products, services, policies and procedures• Identify customer concerns and provide appropriate solutions• Handle customer complaints professionally and patiently• Update customer information and case details accurately in the system• Follow up on customer cases when required• Maintain a high standard of customer service and customer satisfaction
-Handle customer enquiries related to hotel & flight bookings-Assist with hotel reservation enquiries-Assist with flight-related enquiries-Provide accurate solutions and professional customer service-Follow up on customer cases and maintain proper records-Achieve assigned KPI / service targets