Customer Enquiries & Communication: Manage and respond to customer enquiries through WhatsApp, social media, email, phone calls and other assigned channels. Provide accurate information regarding menus, promotions, outlet information and general enquiries.
Reservations & Guest Requests: Handle reservation enquiries, confirmations, amendments and cancellations. Coordinate special requests, large group bookings and other arrangements with the respective outlets when required.
Complaints & Feedback: Receive and document customer complaints and feedback, obtain the necessary information and coordinate with Outlet Managers or the Operations Team for investigation and resolution....
Customer Enquiries & Communication: Manage and respond to customer enquiries through WhatsApp, social media, email, phone calls and other assigned channels. Provide accurate information regarding menus, promotions, outlet information and general enquiries.
Reservations & Guest Requests: Handle reservation enquiries, confirmations, amendments and cancellations. Coordinate special requests, large group bookings and other arrangements with the respective outlets when required.
Complaints & Feedback: Receive and document customer complaints and feedback, obtain the necessary information and coordinate with Outlet Managers or the Operations Team for investigation and resolution....
Candidates will be responsible for full spectrum of shipping document process including generating a complete flow of work in the export and / or import documentation.
Ensure prompt delivery to the buyer.
Knowledge with Letter of Credit (LC) preferable....