Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Implement and monitor ESH policies, procedures, and programs at the workplace and project sites.
Ensure compliance with the Occupational Safety and Health Act (OSHA) 1994, Factories and Machinery Act, Environmental Quality Act, and other relevant Malaysian regulations.