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Customer Service Night Shift Jobs in Kuala Lumpur - September 2026 - Urgent Hiring
Showing 679 jobs results for
"customer service night shift"
in Kuala Lumpur
Never miss any updates for Customer Service Night Shift jobs in Kuala Lumpur
Manage Alert
Undisclosed
KL City
- Participates in designing of QA monitoring formats and quality standards
- Performs call monitoring and provides trend data
- Uses QA results to compile and track performance at team and individual level ...
Posted
10 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Lead, motivate, and coach a team of contact centre agents to achieve performance targets and service excellence
- Monitor and manage day-to-day operations across all communication channels
- Support agents in handling complex complaints, escalations, and sensitive consumer cases for a timely resolution ...
Posted
10 days ago
MYR3,300 - MYR4,500 Per Month
KL City
- Responding promptly to shoppers' and sellers' inquiries through various channels.
- Assist and address the issues such as orders, cancellations, refunds
- Suggest solutions and problem-solving on shoppers' issues and escalate the issues to the support team when needed. ...
Posted
17 days ago
Undisclosed
KL City
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
10 days ago
Undisclosed
KL City
- Investigate and resolve customer disputes (e.g. service not rendered, item not received, billing discrepancies)
- Ensure all cases are handled within defined SLAs and in accordance with internal policies and regulatory expectations
- Maintain clear and structured case documentation to support audit, compliance, and external mediation (e.g. tribunal) ...
Posted
17 days ago
Undisclosed
KL City
- Handle customer enquiries and concerns via phone, email, and other communication channels in a timely and professional manner.
- Coordinate with overseas agents regarding Air & Ocean shipment consolidation.
- Work closely with the Operations team to monitor shipments and ensure timely delivery. ...
Posted
a month ago
Undisclosed
KL City
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
11 days ago
Undisclosed
KL City
- Champion a customer-first culture by setting high service standards and effectively resolving escalated issues.
- Act as the primary point of contact for escalated customer inquiries and complaints, ensuring prompt resolution and reporting via tracking systems.
- Promote and encourage the use of digital banking platforms to improve customer convenience. ...
Posted
11 days ago
MYR2,500 - MYR2,500 Per Month
KL City
- Answer incoming calls and attend to customer enquiries
- Reply to customers through WhatsApp, messages and other channels
- Follow up with customers and existing enquiries ...
Posted
a month ago
MYR3,000 - MYR3,300 Per Month
KL City
- Handle inbound customer inquiries related to credit card services, including transactions, statements, card features, and account issues.
- Provide support on additional banking or financial products as assigned.
- Deliver prompt, accurate, and courteous service to ensure a positive customer experience. ...
Posted
a month ago
Agensi Pekerjaan IFORTE Sdn Bhd
MYR3,000 - MYR3,500 Per Month
KL City
- Oversee daily CCC operations across ASEAN (Malaysia, Singapore, Vietnam, Philippines, Thailand, Indonesia).[Full responsibility]
- Implement and maintain service support processes such as registration, dispatch, spare part logistics, and service confirmation (SERVOR). [Full responsibility]
- Monitor case creation, assignment, and closure in P58 systems to ensure SLA compliance. [Full responsibility] ...
Posted
17 days ago
Undisclosed
KL City
- Stay current with evolving tools, platform updates, and customer happiness best practices.
- Identifies knowledge gaps and proactively builds runbooks without being told.
- As a level 1 Customer Support Consultant, you will play a critical customer-facing role in delivering timely, high-quality technical support to our B2B/SaaS client base. You will manage the full support lifecycle — triaging incoming requests, resolving Level 1–2 issues, escalating complex cases with clear context, and maintaining SLA compliance. Beyond reactive support, you will actively contribute to knowledge base development and collaborate cross-functionally with product and engineering teams to surface recurring issues and drive continuous service improvement. ...
Posted
a month ago
MYR3,000 - MYR3,300 Per Month
KL City
- Health insurance
- Professional development
- *UOB Customer Care Consultant (Customer Service)* ...
Posted
a month ago
MYR3,000 - MYR3,300 Per Month
KL City
- Health insurance
- Professional development
- *UOB Customer Care Consultant (Customer Service)* ...
Posted
a month ago
Undisclosed
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
11 days ago
Undisclosed
KL City
- Leading the Malaysia Data Centre Service Hub by overseeing nationwide service operations for mission-critical customers, ensuring high standards of safety, quality, responsiveness, and customer satisfaction.
- Delivering reliable 24/7 service performance by managing service level commitments, emergency response, escalation processes, business continuity plans, and key service performance measures.
- Driving technical excellence across electrical service portfolios by guiding teams on medium voltage, low voltage, protection and automation, power monitoring, digitalization, lifecycle, and modernization solutions ...
Posted
18 days ago
Undisclosed
Malaysia
- To attend to inbound calls enquiries over various range consumer financial products and services.
- To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries.
- To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette. ...
Posted
18 days ago
Undisclosed
KL City
- · Only shortlisted candidates will be notified
- · Please email your resume to hr@iwowsoft.com
- Responsibilities ...
Posted
6 days ago
Undisclosed
KL City
- Quality Governance & Oversight
- Lead the execution of the Customer Service Quality Assurance Framework, ensuring consistency, fairness, and adherence to approved quality standards.
- Oversee quality monitoring activities, calibration exercises, appeals and quality governance processes. ...
Posted
18 days ago
Undisclosed
KL City
- Respond to customer inquiries and complaints via phone, email, and chat, and ensure that all customer issues are resolved in a timely and satisfactory manner.
- Provide accurate information to customers about products, services, policies, and procedures.
- Escalate complex customer issues to the appropriate teams, and follow up to ensure that issues are resolved to the customer's satisfaction. ...
Posted
18 days ago
Undisclosed
KL City
- Customer Service & Digital Engagement
- Handle customer enquiries across social media, WhatsApp, and digital platforms
- Provide accurate product information, service guidance, and follow-up support ...
Posted
a month ago
Accenture Southeast Asia
Undisclosed
KL City
- Assist Staff Manager and resolve all training requirement
- Develop and maintain documents for various processes, assist in preparing development plans
- Ensure SOPs and process are compliant to last business and government updates ...
Posted
18 days ago
MYR2,500 - MYR3,500 Per Month
KL City
- Handle inbounds call enquiries
- Provide effective solution for customer issue.
- Follow up and respond back to user on timely manner. ...
Posted
18 days ago
MYR2,100 - MYR2,300 Per Month
KL City
- Provide excellent customer service and drive sales through effective upselling.
- Understand and respond to customers’ needs while ensuring a positive shopping experience.
- Operate POS systems, handle credit transactions, and maintain accurate records. ...
Posted
a month ago
MYR2,500 - MYR3,500 Per Month
KL City
- Handle customer inquiries from multiple channels (WhatsApp, email, Shopee, Lazada, TikTok, website, etc.)
- Monitor and update the Customer Service Tracker – ensure pending cases are followed up and resolved
- Liaise with warehouse, stores, and courier partners to solve customer delivery or product issues ...
Posted
a month ago
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