You will build strong relationships and collaborate with product, business and technology stakeholders to translate customer and business needs into intuitive, elegant and practical digital solutions.
You will unpack complex requirements, user flows and constraints, and turn them into clear design approaches, wireframes, prototypes and high-fidelity interfaces that can be delivered incrementally.
You will support customer validation activities such as customer interviews, usability testing and synthesis sessions, ensuring design decisions are grounded in customer needs and feedback.
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...