Strong communication & interpersonal skills
Negotiation & persuasion skills
Problem-solving skills
Able to handle customer enquiries professionally
Good follow-up & time management skills
Strong communication & interpersonal skills
Negotiation & persuasion skills
Problem-solving skills
Able to handle customer enquiries professionally
Good follow-up & time management skills
Attend to customer enquiries and complaints via phone calls, emails, and walk-ins, ensuring timely and effective resolution within stipulated timelines.
Investigate and resolve service issues by identifying root causes, proposing appropriate solutions, coordinating corrective actions, and following up to ensure closure.
Prepare, compile, and provide regular reports and updates on customer feedback, complaints, and rectification status.
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Fresh graduate, preferably Certificate/Diploma/Bachelor graduates in Customer Service, Mass Communication, Public Relation, Hospitality & Tourism, Marketing and Business program. School leaver (SPM/STPM) will be considered.
The ideal candidate must be physically presentable with high-confident appearance, sociable and fun-loving character.
Good interpersonal communication, especially in English (Spoken and written).
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