Customer Support Engineer Jobs in Wp Kuala Lumpur - October 2026

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Showing 94 jobs results for "customer support engineer" in Wp Kuala Lumpur

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KL City

Dig into ticket-level and aggregate performance data to find where and why the AI agent fails to resolve independently.
Build and maintain the reporting that makes IRR movement legible — by business line, by channel, by intent, week over week.
Run root cause analysis on failed resolutions and turn findings into a prioritised, evidence-backed improvement backlog. ...

Posted

6 days ago

KL City

Quality Governance & Oversight
Lead the execution of the Customer Service Quality Assurance Framework, ensuring consistency, fairness, and adherence to approved quality standards.
Oversee quality monitoring activities, calibration exercises, appeals and quality governance processes. ...

Posted

23 days ago

KL City

Dig into ticket-level and aggregate performance data to find where and why the AI agent fails to resolve independently.
Build and maintain the reporting that makes IRR movement legible — by business line, by channel, by intent, week over week.
Run root cause analysis on failed resolutions and turn findings into a prioritised, evidence-backed improvement backlog. ...

Posted

19 days ago

KL City

Ensuring the effective allocation of resources to deliver the department’s services and activities.
Ensure all relevant documents and material is maintained and updated.
Create weekly, monthly and quarterly operational and business reviews and submit to the client, provide a valuable contribution to review meetings and strategy sessions. ...

Posted

4 days ago