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Customer Support Jobs in Kuala Lumpur - October 2026 - Urgent Hiring - Page 49
Showing 2,021 jobs results for
"customer support"
in Kuala Lumpur
Never miss any updates for Customer Support jobs in Kuala Lumpur
Manage Alert
Undisclosed
KL City
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
a month ago
Undisclosed
KL City
- To ensure all premium collection transactions (bank’s order, collecting banks, credit / debit cards, daily mail, Easipay, GIRO, JomPAY, lockbox, SSS, and standing instruction) are attended meet/exceeded department’s performance metrics and standards.
- Attending to correspondence, telephone enquiries/complaints from policyholders, branches, agents & bankers relating to policy matters in a clear, accurate & timely manner via different channel, i.e., Email, letter, ICM, Call Centre escalations.
- Collate and monitoring all reports as and when required, i.e. collection volume, performance & productivity, cancellation report, bank updates etc. ...
Posted
7 days ago
Undisclosed
KL City
- Carry order problems to closure across three parties — customer, caterer, and our internal teams. Most of your day is an unresolved thread that needs someone to chase it, decide, and close it before the delivery window.
- Handle out-of-stock items, substitutions and order changes: agree the fix with the vendor, get the customer's call, and update the order correctly in our admin.
- Respond to customers across WhatsApp, chat, email and phone, including live calls during the lunch rush. ...
Posted
a month ago
Undisclosed
KL City
- Full Visa Sponsorship
- Flight Ticket Provided
- Accommodation Support ...
Posted
a month ago
Undisclosed
KL City
- Visa: 100% Full Visa Sponsorship handled for you
- Travel: Complimentary flight ticket to Kuala Lumpur
- Housing: Comprehensive accommodation assistance to help you settle in smoothly ...
Posted
a month ago
Undisclosed
KL City
- 100% Visa Sponsorship Provided
- Flight Ticket Provided
- Accommodation Support ...
Posted
a month ago
Undisclosed
KL City
- Handle inbound calls professionally, accurately, and within the required service standards.
- Perform customer verification before disclosing information or processing any request.
- Identify correct type of case and escalate cases promptly through the approved channel. ...
Posted
21 days ago
Undisclosed
KL City
- Team Leadership & People Management
- Lead, coach, and supervise a team of senior customer service agents to achieve daily operational targets and KPIs.
- Monitor individual and team performance, providing regular feedback, coaching, and development plans. ...
Posted
a month ago
Undisclosed
KL City
- Job Description:
- We are seeking a dedicated and personable Customer Experience Representative to join our dynamic team. The successful candidate will be responsible for handling customer inquiries across multiple communication channels, including inbound and outbound calls, email, and live chat.
- Key Responsibilities: ...
Posted
a month ago
Undisclosed
KL City
- handling SOPs, FAQs, and training materials, ensuring effective execution within the team.
- About Hytech
- Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients. ...
Posted
a month ago
Undisclosed
KL City
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
a month ago
Undisclosed
Malaysia
- 100% Visa Sponsorship Provided
- Flight Ticket Provided
- Accommodation Support ...
Posted
25 days ago
Undisclosed
KL City
- Respond to customer inquiries and complaints via phone, email, and chat, and ensure that all customer issues are resolved in a timely and satisfactory manner.
- Provide accurate information to customers about products, services, policies, and procedures.
- Escalate complex customer issues to the appropriate teams, and follow up to ensure that issues are resolved to the customer's satisfaction. ...
Posted
a month ago
Undisclosed
KL City
- Quality Governance & Oversight
- Lead the execution of the Customer Service Quality Assurance Framework, ensuring consistency, fairness, and adherence to approved quality standards.
- Oversee quality monitoring activities, calibration exercises, appeals and quality governance processes. ...
Posted
a month ago
MYR2,000 - MYR2,600 Per Month
KL City
- Handle inbound calls for customer inquiries & complaints (Hotlink Prepaid)
- Perform cross-selling & upgrades (Prepaid → Postpaid)
- Deliver excellent customer experience while achieving sales ...
Posted
a month ago
Undisclosed
KL City
- Provide professional customer support in Japanese via Chat & Email
- Assist customers by resolving their queries efficiently and accurately
- Deliver an excellent customer experience ...
Posted
a month ago
Undisclosed
KL City
- Providing superior service to branch customers and cross selling of bank products as applicable
- Required to carry clear sales targets for specific products
- Assist in the management of branch queue time as per the Bank’s approved Service Level Agreement ...
Posted
a month ago
Undisclosed
KL City
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
a month ago
Accenture Southeast Asia
Undisclosed
KL City
- Lead, motivate, and coach a team of contact centre agents to achieve performance targets and service excellence
- Monitor and manage day-to-day operations across all communication channels
- Support agents in handling complex complaints, escalations, and sensitive consumer cases for a timely resolution ...
Posted
a month ago
Undisclosed
KL City
- Candidates should possess strong Customer Service and Customer Support skills to manage inquiries and resolve issues effectively.
- Candidates should possess solid Customer Satisfaction and Customer Service Management skills to help improve service quality and loyalty.
- Strong Interpersonal Skills to communicate clearly, build rapport, and handle challenging conversations with professionalism. ...
Posted
2 months ago
Undisclosed
KL City
- Strong Communication and Customer Service skills to interact effectively with guests, colleagues, and stakeholders.
- Experience in Reservations and Customer Satisfaction, including managing bookings and resolving guest issues in a professional manner.
- Sales skills to support upselling of rooms, packages, and services, contributing to revenue growth. ...
Posted
2 months ago
Undisclosed
KL City
- Visa Provided: Full sponsorship for international candidates.
- Location: Heart of KL (KL Sentral) – the best-connected hub in the city.
- Culture: Modern office, casual dress code, and diverse team. ...
Posted
a month ago
Undisclosed
KL City
- Conduct attestation procedure on all users seeking for loan and financing services on the Shopee platform.
- Process loan and financing product contracts on the LHDN (Inland Revenue Board) STAMPS portal to ensure timely and accurate stamping of all contracts. This includes verifying the authenticity of the users’ personal information on loan application, tabulating contract & stamping details on a daily basis, and ensuring the precision of all submitted contracts on behalf of users.
- Liaise with payments team to initiate payments on the LHDN STAMPS portal to ensure payments are made in a timely manner ...
Posted
a month ago
Undisclosed
KL City
- Handle WhatsApp enquiries from patients across our clinics
- Answer incoming calls and assist with customer enquiries
- Guide patients on clinic services, appointments and general information ...
Posted
2 months ago
Undisclosed
KL City
- Support Korean-speaking customers via Chat & Email
- Resolve customer inquiries professionally and efficiently
- Deliver an exceptional customer experience ...
Posted
a month ago
Undisclosed
KL City
- 100% Visa Sponsorship Provided
- Flight Ticket Provided
- Accommodation Support ...
Posted
a month ago
Undisclosed
KL City
- Define and implement global service management strategies and governance frameworks for Omya OS&S to ensure consistency and compliance
- Define and own the KPI framework and target-setting for OS&S service performance (availability, SLA adherence, quality, cost, customer satisfaction)
- Establish a reliable performance reporting cadence and deliver accurate, actionable reports and insights to OS&S leadership and Omya executive stakeholders ...
Posted
a month ago
Undisclosed
KL City
- Analyze end-to-end Customer Service performance across self-service, AI/bot and human-assisted channels, including contact volume, self-service and bot resolution, transfer rate, drop-off rate, SLA, response/resolution time, CSAT/DSAT, backlog and productivity.
- Evaluate self-service and bot performance to identify where customers successfully resolve issues, where journeys break down, and where customers are transferred to human support.
- Identify trends, operational gaps, customer pain points and root causes across brands, markets, channels and contact reasons/intents. ...
Posted
2 months ago
Undisclosed
KL City
- Process sales orders (SO) accurately and in a timely manner using various software systems.
- Proactively manage order processing and follow up through to successful delivery.
- Coordinate with both internal and external stakeholders on order-related issues, including Sales & Marketing, Buyers, and Warehouse teams. ...
Posted
2 months ago
Pengtai ECommerce SEA
Undisclosed
KL City
- Manage and respond to customer inquiries across Shopee, Lazada, and TikTok Shop.
- Ensure timely, professional, and customer-focused communication.
- Handle customer chats, reviews, and broadcasts when required. ...
Posted
2 months ago
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