Manage customer and internal stakeholder queries, especially Sales and Project Managers, including complex or high-intensity cases, while ensuring customer and stakeholder satisfaction in line with business guidelines and stipulated service level agreements (SLAs).
Collaborate and communicate across functional teams such as Sales, Finance, distribution, and manufacturing to support customer or project requirements while adhering to the standard work and guidelines given.
Investigate and resolve order-related issues and customer disputes, including the processing of credit and debit notes.
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Manage customer and internal stakeholder queries, especially Sales and Project Managers, including complex or high-intensity cases, while ensuring customer and stakeholder satisfaction in line with business guidelines and stipulated service level agreements (SLAs).
Collaborate and communicate across functional teams such as Sales, Finance, distribution, and manufacturing to support customer or project requirements while adhering to the standard work and guidelines given.
Investigate and resolve order-related issues and customer disputes, including the processing of credit and debit notes.
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Attend to customers and assist CRMs in various wealth product transactions and account opening as needed or resolve problems highlighted by them immediately and accurately
Assist CRMs to attend to the referrals/ leads triggers when CRM is not around, i.e. training, out for appointment, on leave and etc
Produce all correspondences, i.e. letter, inquiries within specified turnaround time.
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Plan, coordinate, and oversee renovation, refurbishment, restoration, and reinstatement projects for Headquarters, branches, and mall outlets, ensuring completion within approved timelines, budgets, and company standards.
Manage all maintenance activities for HQ offices, branches, and mall outlets, including electrical, plumbing, air conditioning, roller shutters, safes, fingerprint access systems, CCTV, alarm systems, and other facilities.
Coordinate with contractors, vendors, landlords, consultants, and internal stakeholders to ensure project execution, maintenance works, and preventive servicing are carried out efficiently and in compliance with company requirements.
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Support the maintenance and updating of quality databases, including raw material, contaminant testing, supplier, and COA records.
Assist in compiling and reviewing regulatory and technical requirements, including Malaysia Food Regulations and Codex standards, related to raw materials and food safety.
Support the development and updating of quality guidelines, standards, and reference documents.
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Data Transformation: Clean, process, and analyze large datasets generated from drone missions to support operational decision-making.
Visual Reporting: Create intuitive 2D/3D maps and visual dashboards that translate complex imaging and geospatial data into actionable reports for management.
Spatial Processing: Utilize Python scripting to automate workflows within QGIS and other mapping software for processing plantation imagery.
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Data Transformation: Clean, process, and analyze large datasets generated from drone missions to support operational decision-making.
Visual Reporting: Create intuitive 2D/3D maps and visual dashboards that translate complex imaging and geospatial data into actionable reports for management.
Spatial Processing: Utilize Python scripting to automate workflows within QGIS and other mapping software for processing plantation imagery.
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Lead and manage the Application Support team by providing guidance, coaching, mentoring, and performance management to foster a collaborative and high-performing environment.
Develop operational processes that enhance service delivery efficiency while defining and monitoring KPIs, SLAs, and operational objectives for optimal results.
Coordinate the resolution of critical production incidents by minimising business impact through effective incident response procedures involving multiple teams and vendors.
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Site Supervision: Oversee on-site visits and installations, collaborating closely with field teams to ensure adherence to safety protocols and quality standards.
Project Management: Manage and coordinate the scheduling project sites and the warehouse, ensuring timely and efficient delivery. Oversee project logistics to ensure smooth execution.
Troubleshooting: Assisting to support and make good of Solar Troubleshooting issues.
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