Solution Implementation: Translating business and operational requirements into scalable AI capabilities that automate workflows and augment decision-making.
AI Agent Integration: Integrating AI agents with observability, telemetry, event management, and operational monitoring platforms to enable intelligent automation and incident response.
Performance Optimization: Monitoring and optimizing agent performance through model evaluation, prompt refinement, and logic enhancements to improve accuracy and reliability....
Solution Implementation: Translating business and operational requirements into scalable AI capabilities that automate workflows and augment decision-making.
AI Agent Integration: Integrating AI agents with observability, telemetry, event management, and operational monitoring platforms to enable intelligent automation and incident response.
Performance Optimization: Monitoring and optimizing agent performance through model evaluation, prompt refinement, and logic enhancements to improve accuracy and reliability....
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence....
Serve as the primary point of contact for stakeholders’ inquiries, feedback, and issue resolution. Develop and implement strategies to enhance overall customer satisfaction.
Analyze customer/ user feedback and data to identify trends and opportunities for improvement. Collaborate with cross-functional teams (including Product, Marketing, and Operations) to ensure alignment on customer experience initiatives.
Design and implement customer journey maps, ensuring a consistent and delightful experience across all touchpoints....
Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement...
Serve as the primary customer contact point, developing and maintaining strong relationships with customers and business vendors to deliver a positive and consistent customer experience
Support the sales team in managing and coordinating sales activities, including lead generation, customer follow-up, and sales reporting, to ensure pipeline visibility and timely execution
Ensure all sales-related documentation, including contracts and proposals, is accurate, complete, and maintained up to date at all times...
Training Administration & CoordinationAssist in coordinating training programmes, including schedules, participant registration, attendance tracking and preparation of training materials. Support the administration of training sessions, webinars, workshops and other learning activities.
Training Data Management & ReportingMaintain and update training databases, participant records and training completion status. Consolidate training attendance, assessment scores and completion records for reporting.Assist in preparing training reports, Excel spreadsheets, pivot tables and data summaries. Check the accuracy and consistency of training data and ensure proper filing.
Learning Platform & Assessment SupportAssist in managing training materials, assessments and learning records through Lark and other company learningplatforms. Support the creation, distribution and tracking of online knowledge assessments.Monitor assessment submissions and completion rates, and follow up on outstanding submissions. Upload, organise and maintain training materials and learning resources....
Customer Service: Greet customers with a friendly and welcoming demeanor. Provide them with product details, answer queries, and ensure a pleasant experience.
Scoop & Bake: Expertly scoop out cookie dough and bake it to perfection, ensuring each cookie meets our quality standards.
Packing: Efficiently and neatly pack cookies for customers, ensuring the presentation aligns with our brand image....
Focusing on people and operations by handling daily shifts, managing staff, controlling inventory, ensuring food safety & cleanliness (QSC), managing budgets and delivering excellent customer service, often overseeing key systems like Training or Inventory....
At least 2 years experience as Shift Supervisor in F&B sector, preferably Coffee Outlet. Training will be provided with Certification at our Kenangan Academy.
Prior experience in handling crew scheduling, inventory management; as well as understanding of sales and financial report.
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or public holidays....
Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement...
Perform standard analytics and manage quality tools in the center on a day-to-day basis. Support all other Business Process Optimization (BPO) initiatives or solutions that add value to the service line.
Understanding the different processes used throughout Finance and HR operations locations in Asia Pacific.
Identifying/ leveraging best practices already in use in the finance operations community....
Perform standard analytics and manage quality tools in the center on a day-to-day basis. Support all other Business Process Optimization (BPO) initiatives or solutions that add value to the service line.
Understanding the different processes used throughout Finance and HR operations locations in Asia Pacific.
Identifying/ leveraging best practices already in use in the finance operations community....
Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement...
Ensure correct data is captured for customer tracking and invoicing in accordance with Full Shipment Data Capture (FSDC).
Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted....