Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
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Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
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Accounting: Carry out the day-to-day Finance bookkeeping and accounting responsibilities in AP, AR and GL such as AP, AR data entries processing, credit management, vendor management & employee expenses payment processing, collection, bank reconciliation, GL & Fixed Assets management with journals preparation, reconciliations, adjustments and others.
Intercompany Transactions: Manage and reconcile intercompany transactions across various entities.
Financial Reporting: Support in preparing and maintaining monthly management accounts, financial statements, financial related reports and forecast updating via SAP system, uploading financial data into organization’s accounting systems
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Accounting: Carry out the day-to-day Finance bookkeeping and accounting responsibilities in AP, AR and GL such as AP, AR data entries processing, credit management, vendor management & employee expenses payment processing, collection, bank reconciliation, GL & Fixed Assets management with journals preparation, reconciliations, adjustments and others.
Intercompany Transactions: Manage and reconcile intercompany transactions across various entities.
Financial Reporting: Support in preparing and maintaining monthly management accounts, financial statements, financial related reports and forecast updating via SAP system, uploading financial data into organization’s accounting systems
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Accounting: Carry out the day-to-day Finance bookkeeping and accounting responsibilities in AP, AR and GL such as AP, AR data entries processing, credit management, vendor management & employee expenses payment processing, collection, bank reconciliation, GL & Fixed Assets management with journals preparation, reconciliations, adjustments and others.
Intercompany Transactions: Manage and reconcile intercompany transactions across various entities.
Financial Reporting: Support in preparing and maintaining monthly management accounts, financial statements, financial related reports and forecast updating via SAP system, uploading financial data into organization’s accounting systems
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Anda merupakan Guest Experience Leader dan sentiasa berinteraksi dengan para pelangganAnda perlu mengendalikan aktiviti untuk keluarga pada setiap hujung minggu
Menjalankan Tugas Penyelenggaraan Terancang restoran seperti yang ditetapkan.Memeriksa peralatan dan sistem pengendalian dan betulkan jika perluMemastikan operasi mekanikal, piawaian dan kawalan dikekalkan pada kualiti yang tinggi.Melakukan penyelenggaraan pencegahan setiap masa/jadual yang telah ditetapkan. Melakukan pembersihan peralatan dapur secara harian, mingguan dan bulanan.Mematuhi garis panduan dan prosedur keselamatan syarikat.Memastikan pembaikan dan melaksanakan penyelenggaraan pencegahan mengikut piawaian yang ditetapkan.Berkebolehan menggunakan alatan tangan seperti pemutar skru, pemotong dan sebagainya dengan berkesan.Dapat melaporkan kerosakan dan susulan kerja.Lakukan penyelenggaraan sistem penyejukan (pembersihan kondenser, tukar penapis dan lain-lain)Mengekalkan kos Maintenance & Repair yang rendah di restoran dan memastikan semua peralatan berfungsi setiap masa.
RINGKASAN JAWATAN:
Jawatan ini menyokong operasi keseluruhan dengan menyelenggara, menyelesaikan masalah, membuat susulan pembaikan dan mengoptimumkan semua kemudahan pada peralatan dapur tetapi tidak terhad kepada paip, prosedur keselamatan dan sistem perlindungan dengan cara yang selamat dan teratur.
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Menjalankan Tugas Penyelenggaraan Terancang restoran seperti yang ditetapkan.Memeriksa peralatan dan sistem pengendalian dan betulkan jika perluMemastikan operasi mekanikal, piawaian dan kawalan dikekalkan pada kualiti yang tinggi.Melakukan penyelenggaraan pencegahan setiap masa/jadual yang telah ditetapkan. Melakukan pembersihan peralatan dapur secara harian, mingguan dan bulanan.Mematuhi garis panduan dan prosedur keselamatan syarikat.Memastikan pembaikan dan melaksanakan penyelenggaraan pencegahan mengikut piawaian yang ditetapkan.Berkebolehan menggunakan alatan tangan seperti pemutar skru, pemotong dan sebagainya dengan berkesan.Dapat melaporkan kerosakan dan susulan kerja.Lakukan penyelenggaraan sistem penyejukan (pembersihan kondenser, tukar penapis dan lain-lain)Mengekalkan kos Maintenance & Repair yang rendah di restoran dan memastikan semua peralatan berfungsi setiap masa.
RINGKASAN JAWATAN:
Jawatan ini menyokong operasi keseluruhan dengan menyelenggara, menyelesaikan masalah, membuat susulan pembaikan dan mengoptimumkan semua kemudahan pada peralatan dapur tetapi tidak terhad kepada paip, prosedur keselamatan dan sistem perlindungan dengan cara yang selamat dan teratur.
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