2-3 years of hands-on experience in warehouse, fulfillment, or logistics operations.
Ability to read Mandarin (essential for processing Mandarin-printed order notes, labels, and product details), alongside basic English or Bahasa Malaysia....
Deliver exceptional customer support by responding to inquiries, resolving issues promptly, and ensuring a positive customer experience across all communication channels.
Act as the primary point of contact for customers, maintaining high service standards, building customer loyalty, and supporting the achievement of business service and satisfaction goals.
Process and manage customer sales orders accurately and timely from order receipt through to delivery and invoicing, ensuring compliance with company procedures....
Serve as a primary point of contact for customer requests and order processing across various channels (phone, email, portal).
Coordinate seamlessly with logistics and asset management teams to ensure timely order fulfillment, delivery confirmation, and accurate billing within stipulated timeframes.
Efficiently manage all customer-related inquiries, including document requests, account setup, and price adjustments, ensuring prompt resolution...
Master ERP functionality linked to order handling to provide best quality of service to customers to improve operational efficiency.
Monitor and manage open orders and ensure daily update of back-order lines.
Review process sales orders in the Azelis ERP system. Advise Business of any deviations (prices issues, delivery dates ...). Request order release to Credit Control. Send order acknowledgements and confirmations to Customers. Follow-up on open orders and ensure proper daily update of backorder lines....
Candidates should possess strong Customer Service and Customer Support skills, including the ability to respond professionally and efficiently to customer inquiries.
Candidates should possess skills related to Customer Satisfaction, with a focus on follow-up, issue resolution, and building long-term relationships.
Candidates should possess abilities in Customer Service Management, such as organizing service workflows, tracking cases, and supporting continuous improvement of service processes....
Attend to customer enquiries and complaints via phone calls, emails, and walk-ins, ensuring timely and effective resolution within stipulated timelines.
Investigate and resolve service issues by identifying root causes, proposing appropriate solutions, coordinating corrective actions, and following up to ensure closure.
Prepare, compile, and provide regular reports and updates on customer feedback, complaints, and rectification status....