Restaurant Management
Staff Training and Development
Inventory Management
Customer Service Excellence
Operations Management
Food Safety and Sanitation
Team Leadership
Restaurant Management
Staff Training and Development
Inventory Management
Customer Service Excellence
Operations Management
Food Safety and Sanitation
Team Leadership
Restaurant Management
Staff Training and Development
Inventory Management
Customer Service Excellence
Operations Management
Food Safety and Sanitation
Team Leadership
May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws....
May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws....
Customer Enquiries & Communication: Manage and respond to customer enquiries through WhatsApp, social media, email, phone calls and other assigned channels. Provide accurate information regarding menus, promotions, outlet information and general enquiries.
Reservations & Guest Requests: Handle reservation enquiries, confirmations, amendments and cancellations. Coordinate special requests, large group bookings and other arrangements with the respective outlets when required.
Complaints & Feedback: Receive and document customer complaints and feedback, obtain the necessary information and coordinate with Outlet Managers or the Operations Team for investigation and resolution....
Overall in charge for the day-to-day operations for both systems as well as physical operation.
Responsible to drive the team towards achieving Customer target/KPI and expectations.
Attend and response all issues (via e-mails or written correspondences pertaining to warehouse operation and to ensure all queries from are attended to....
Received customer Purchase Order or Signed Quotation. Check the SKU number, pricing, transport loading for the order and also Required Delivery Date. Key in the sales order / confirm order from eShop system and send order confirmation to customer.
Calculate the truck/ container load vs the quantity ordered. Advice customer if it is not a full load/ exceeded full load.
Raise Credit Release in SharePoint system and follow up until it is unblocked....
Customer Enquiries & Communication: Manage and respond to customer enquiries through WhatsApp, social media, email, phone calls and other assigned channels. Provide accurate information regarding menus, promotions, outlet information and general enquiries.
Reservations & Guest Requests: Handle reservation enquiries, confirmations, amendments and cancellations. Coordinate special requests, large group bookings and other arrangements with the respective outlets when required.
Complaints & Feedback: Receive and document customer complaints and feedback, obtain the necessary information and coordinate with Outlet Managers or the Operations Team for investigation and resolution....
Manage end-to-end customer order processing and order fulfillment activities to ensure accurate, timely, and compliant delivery while maintaining high standards of customer service.
Serve as the primary liaison between customers and internal stakeholders by coordinating order fulfillment, resolving service-related issues, and ensuring effective communication throughout the order lifecycle.
Support Supply Chain operations through effective delivery planning, accurate documentation, operational reporting, and compliance with company quality standards and applicable regulatory requirements....