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Customer Support Specialist Jobs in Bandar Kuala Lumpur - September 2026 - Urgent Hiring
Showing 219 jobs results for
"customer support specialist"
in Bandar Kuala Lumpur
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Hewlett Packard Enterprise
Undisclosed
KL City
- Service requests of customers through different access channels (email, phone, post, customer portal)
- Build and maintain strong internal and external customer relationships including higher management within customers’ organization.
- Demonstrate understanding of customer infrastructure, processes, and key customer contacts ...
Posted
12 days ago
Hewlett Packard Enterprise | HPE
Undisclosed
KL City
- Strong communication and negotiation skills.
- CAS – Customer Account Specialist
- HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. ...
Posted
13 days ago
Hewlett Packard Enterprise
Undisclosed
KL City
- POSITION SUMMARY
- Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
- No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time. ...
Posted
13 days ago
Undisclosed
KL City
- POSITION SUMMARY
- Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
- No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time. ...
Posted
13 days ago
Undisclosed
KL City
- Job Description:
- We are seeking a dedicated and personable Customer Experience Representative to join our dynamic team. The successful candidate will be responsible for handling customer inquiries across multiple communication channels, including inbound and outbound calls, email, and live chat.
- Key Responsibilities: ...
Posted
14 days ago
Undisclosed
KL City
- Visa: 100% Full Visa Sponsorship handled for you
- Travel: Complimentary flight ticket to Kuala Lumpur
- Housing: Comprehensive accommodation assistance to help you settle in smoothly ...
Posted
15 days ago
Undisclosed
KL City
- 100% Visa Sponsorship Provided
- Flight Ticket Provided
- Accommodation Support ...
Posted
15 days ago
Smells Good Holdings Sdn Bhd
Undisclosed
KL City
- Own day-to-day customer enquiries across all platform chats, social DMs and email, responding within agreed response-time targets.
- Handle questions on products, orders, delivery, returns, refunds, vouchers and promotions from first message to resolution.
- Manage returns and refund requests end to end, coordinating with Operations and Finance and keeping the customer updated at each step. ...
Posted
16 days ago
Undisclosed
- Ensuring outstanding customer service, leading a team of representatives, and overseeing the overall customer experience. This involves strategic planning, team leadership, and continuous improvement to boost customer satisfaction and loyalty.
- Responsible for day to day operations, ensuring high quality service delivery and contributing to overall customer satisfaction by addressing billing inquiries, request, submissions and complaints efficiently within stipulated level of services (LOS) guidelines in the most efficient and effective manner.
- Degree in Communications, Marketing, Public Relations, Business Management or Customer Service from a recognize university. ...
Posted
17 days ago
Undisclosed
KL City
- Position: Team Leader – Japanese
- Location: Cyberjaya, Malaysia
- Language: Japanese ...
Posted
18 days ago
Undisclosed
KL City
- POSITION SUMMARY
- Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
- No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time. ...
Posted
19 days ago
Undisclosed
KL City
- Ensure value-added monitoring of Ceva products by conducting audits in the hatchery (via the C.H.I.C.K. Program application) and analyzing the results using appropriate digital tools.
- Share collected information with the Customer, and store it internally within Ceva for later projects.
- Perform product audits for Customers. ...
Posted
a month ago
Undisclosed
KL City
- POSITION SUMMARY – F&B and Event Service Expert
- Our jobs aren’t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that guests’ experience is well taken care of from start to finish. Whether setting tables and event materials communicating with the kitchen, interacting, and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.
- Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. ...
Posted
a month ago
MYR7,500 - MYR11,500 Per Month
KL City
- 1+ year customer service experience preferred; fresh graduates welcome.
- Fluent in Japanese and English.
- Good communication and interpersonal skills. ...
Posted
a month ago
Undisclosed
KL City
- POSITION SUMMARY
- Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
- No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time. ...
Posted
a month ago
MYR16,000 - MYR16,000 Per Month
KL City
- Position: Cloud Service Delivery Manager
- Level: Manager
- Working model: Fulltime ...
Posted
a month ago
Undisclosed
KL City
- Change Delivery and Execution Excellence: Measure the timely delivery of consumer operations initiatives against agreed milestones, scope, and quality standards, with structured recovery plans and root cause actions in place where delays or issues occur.
- Business Benefit Realization: Measure the delivery of quantified financial and operational benefits from approved initiatives, including cost-to-serve reduction, deflection uplifts, and conversion improvements, tracked strictly against approved business cases. Benefits must be signed off by local countries.
- Voice Deflection and Customer Self-Service Adoption: Measure the sustained increase in digital and IVR deflection, and self-service completion across priority customer journeys, with performance tracked against baseline volumes. ...
Posted
2 days ago
Undisclosed
KL City
- Day-to-day Branch Service Operation related matters;
- Any initiatives introduced by the Group, Management, Head Office, Division, Department, Sales team or Operation team.
- Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the Bank’s strategic objectives. ...
Posted
7 days ago
Undisclosed
KL City
- Design and operationalize copilot workflows for tasks such as translation capability, issue summarization, knowledge retrieval, and post-incident follow-up.
- Surface risks early by spotting weak signals in service metrics, support queues, partner feedback, and delivery execution.
- Prepare concise updates for stakeholders, with a clear view of what changed, what matters, and what needs a decision. ...
Posted
13 days ago
Undisclosed
KL City
- including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.
- Design and operationalize copilot workflows for tasks such as translation capability, issue summarization, knowledge retrieval, and post-incident follow-up.
- Surface risks early by spotting weak signals in service metrics, support queues, partner feedback, and delivery execution. ...
Posted
13 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Assist Staff Manager and resolve all training requirement
- Develop and maintain documents for various processes, assist in preparing development plans
- Ensure SOPs and process are compliant to last business and government updates ...
Posted
19 days ago
Undisclosed
KL City
- Team Leadership & People Management
- Lead, coach, and supervise a team of senior customer service agents to achieve daily operational targets and KPIs.
- Monitor individual and team performance, providing regular feedback, coaching, and development plans. ...
Posted
18 days ago
Undisclosed
KL City
- Directs activities to research best practices, establish metrics and collect and analyze CHUBB customer complaint management end to end process which involves following up with internal departments, Agents, Partners and customers directly.
- Must have excellent complaint resolution skills and a high level of patience when dealing with disgruntled customers via email, chat and walk in customers. Strong communication skills are also vital for this job. It is critical that you are comfortable working in a fast-paced environment.
- Lead complaint management process from teams across Contact Center, Customer Service. Quality Assurance, Claims Support and collaborate cross functionally across all other touch points or departments within Chubb Malaysia. ...
Posted
18 days ago
Undisclosed
KL City
- Quality Governance & Oversight
- Lead the execution of the Customer Service Quality Assurance Framework, ensuring consistency, fairness, and adherence to approved quality standards.
- Oversee quality monitoring activities, calibration exercises, appeals and quality governance processes. ...
Posted
19 days ago
Undisclosed
KL City
- Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the Bank’s strategic objectives.
- Responsible as Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch’s cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.
- Responsible for handling and supporting first line resolution of enquires and complaints. ...
Posted
19 days ago
Undisclosed
KL City
- Day-to-day Branch Service Operation related matters;
- Any initiatives introduced by the Group, Management, Head Office, Division, Department, Sales team or Operation team.
- Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the Bank’s strategic objectives. ...
Posted
22 days ago
Undisclosed
KL City
- Quality Assurance Reviews: Conduct regular quality audits on customer interactions to ensure compliance with SOPs, communication standards, and solution accuracy. Provide structured coaching using established frameworks to drive agent performance improvement.
- Quality Framework & Governance: Maintain and enhance QA frameworks including scorecards, coaching approaches, and audit standards to ensure consistency, fairness, and continuous improvement across teams.
- Reporting & Insights: Prepare concise, data-driven reports to highlight performance trends, gaps, and risks. Communicate actionable recommendations to stakeholders and track the effectiveness of implemented actions. ...
Posted
18 days ago
Undisclosed
KL City
- Change Delivery and Execution Excellence: Measure the timely delivery of consumer operations initiatives against agreed milestones, scope, and quality standards, with structured recovery plans and root cause actions in place where delays or issues occur.
- Business Benefit Realization: Measure the delivery of quantified financial and operational benefits from approved initiatives, including cost-to-serve reduction, deflection uplifts, and conversion improvements, tracked strictly against approved business cases. Benefits must be signed off by local countries.
- Voice Deflection and Customer Self-Service Adoption: Measure the sustained increase in digital and IVR deflection, and self-service completion across priority customer journeys, with performance tracked against baseline volumes. ...
Posted
25 days ago
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