Good communication and interpersonal skills
Customer service
Teamwork
Taking and processing customer orders
Basic food & beverage service knowledge
Ability to handle customer enquiries and requests
We are looking for a proactive and relationship-driven Customer Success Executive (CSE) to join Octovis.
This is not a traditional Customer Service or Technical Support role.
You will be the main relationship owner for your assigned customers — from the first interaction, product demonstration and closing, all the way through onboarding, Go-Live, adoption and long-term customer growth.
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Sales Support
Customer Relationship Management (CRM)
Order Processing
Inventory Management
Point of Sale (POS) Systems
Administrative Support
Communication Skills
Data Entry
Team Collaboration
Team Collaboration
Handle customer enquiries, requests, and feedback from various channels including retail outlets, online platforms, email, and phone calls, providing timely and effective solutions.
Explain product information to customers and guide them on proper product usage.
Maintain strong customer relationships to enhance customer satisfaction, loyalty, and member engagement.
...
customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.