This role is focused on turning digital marketing into measurable participant growth. You’ll manage campaigns across multiple sporting events, improve the registration journey, and use performance insights to strengthen acquisition and repeat participation.
You’ll also work closely with organisers and internal teams, giving you exposure across performance marketing, CRM, lifecycle marketing and commercial growth.
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This role is focused on turning digital marketing into measurable participant growth. You’ll manage campaigns across multiple sporting events, improve the registration journey, and use performance insights to strengthen acquisition and repeat participation.
You’ll also work closely with organisers and internal teams, giving you exposure across performance marketing, CRM, lifecycle marketing and commercial growth.
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Branch Operations & Performance Monitoring: Monitor daily operational performance, compliance, and turnaround time (TAT) across assigned branches; identify bottlenecks and implement timely resolutions.
Process & Administrative Support: Manage daily operational administration, including warranty issuance processes, operational reporting, and procedural audits.
Stakeholder Coordination: Act as the primary point of contact between managers, branch staff, and internal stakeholders to ensure seamless communication and operational alignment.
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Assist in building AI-powered automation workflows for digital marketing, lead management, reporting, CRM, WhatsApp, websites, and internal operations.
Support the integration of LLM models such as OpenAI, Anthropic Claude, Gemini, or similar AI platforms into business workflows.
Assist in developing and connecting APIs, REST APIs, webhooks, JSON data flows, and backend logic.
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Experience: Minimum 2–3 years of proven experience in hotel sales, revenue management, or OTA channel management within the hospitality/property industry.
Network: Established relationships with OTA Market Managers in the Malaysian hospitality sector is highly advantageous.
Technical Skills: Experience using Channel Managers, Property Management Systems (PMS), and analytics tools. Strong proficiency in Microsoft Excel / Google Sheets.
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