Act as the site point of contact for internal and external stakeholders involving communication and relationship management.
Meet daily hours of operations, on call requirements and response during rotations.
Manage minor and support major planned and unplanned site works for critical infrastructure, with a solid understanding of the works involved, risks, mitigation and seeking approvals within relevant SLA’s as required.
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Bachelor's degree in Computer Science or equivalent, with 8–12 years of relevant experience in customer-facing technical consulting, pre-sales, and/or service delivery roles
Deep knowledge of L2/L3 networking protocols and technologies (vPC, STP, HSRP, OSPF, EIGRP, BGP) with strong hands-on Nexus 2K/5K/7K/9K platform experience
Lead& drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.
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Own end-to-end operational performance of the data center portfolio across all SEA sites, including uptime, reliability, and service quality.
Develop and implement standard operating procedures (SOPs) for property and facilities management consistent with institutional and hyperscale-grade requirements.
Set and track operational KPIs (uptime/SLA compliance, PUE, incident rates, response times) and report performance to the CEO and Board.
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