Supports the organisation's data centre services through active 24x7 monitoring of the infrastructure.
Acts as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA.
Documents and updates accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc. Delivers ITIL compliance process conformance for incident, problem and change management.
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Lead 24x7 onsite data centre operations across the technical, FM, security, asset, network, and server delivery workstreams, ensuring continuous availability of critical infrastructure.
Oversee routine checks, preventive maintenance coordination, and fault management for critical electrical, mechanical, and network systems.
Support customer onboarding, site access, and execution of MOPs/SOPs/EOPs
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Oversees all aspects of data centre operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data centre operation to achieve 100% uptime and compliance with customer SLAs.
Provides support and technical advice to the site teams in all aspects of their roles to ensure efficient and successful data centre operations.
Reports and documents operational strategy improvements to ensure the highest level of availability and operational efficiency is achieved for the portfolio.
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Work closely with the Sales team to identify customer requirements and develop suitable Data Center solutions.
Design and propose technical solutions, including Modular Data Centers, Critical Power Systems, Cooling Systems, Racks, and Infrastructure Management solutions.
Prepare technical proposals, solution presentations, BOQ, and supporting documentation.
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Minimum Diploma/Bachelors in IT, Computer Science, Electronics or related technical discipline
Up to two (2) years of experience in data centre operations, technical support, IT infrastructure, networking, telecommunications electronis or related technical field
Previous experience supporting data center or cloud infrastructure environments.
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The MEP Engineer coordinates the installation, testing, and balancing of all Mechanical, Electrical, and Plumbing systems. This role bridges the gap between different engineering disciplines, ensuring that power, cooling, and water infrastructure integrate perfectly into the building design.
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The MEP Engineer coordinates the installation, testing, and balancing of all Mechanical, Electrical, and Plumbing systems. This role bridges the gap between different engineering disciplines, ensuring that power, cooling, and water infrastructure integrate perfectly into the building design.
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The MEP Engineer coordinates the installation, testing, and balancing of all Mechanical, Electrical, and Plumbing systems. This role bridges the gap between different engineering disciplines, ensuring that power, cooling, and water infrastructure integrate perfectly into the building design.
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The Electrical Engineer owns the power infrastructure of the data centre. This role manages everything from the high-voltage utility connection down to the server racks, ensuring continuous, redundant power distribution.
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The Electrical Engineer owns the power infrastructure of the data centre. This role manages everything from the high-voltage utility connection down to the server racks, ensuring continuous, redundant power distribution.
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