Assist in logging and tracking IT incidents and service requests via the Jira ITSM system.
Provide basic technical support for users under the supervision of IT Executives, including troubleshooting hardware, software, and network issues.
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Manage and monitor all IT systems to ensure proper installation, configuration, and operation.
Maintain hotel technology systems including PMS, POS, Accounting Systems, Door Lock Systems, Guest WiFi, Call Accounting, PBX system, PA systems, IPTV system, CCTV system and Network infrastructure.
Ensure all computer hardware, software, and network systems operate efficiently.
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Participate in Scrum/Agile development environment and processes.
Defines scope, plans, and deliverables for assigned activities.
Based on user stories and functional/technical requirements, work with teams and counterparts to analyse collected requirements, translate into programming solutions/implementation, and ensure that identified solutions meet customer needs and expectations.
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