Lead, coach, and motivate external collection agencies, providing clear guidance, expectations, and support to ensure performance targets are consistently achieved.
Develop and implement agency collection strategies, policies, and performance frameworks to minimize delinquency rates and optimize recovery efforts.
Monitor and evaluate agency performance metrics (e.g., collection rates, recovery rates, and aging reports) and take corrective actions to address gaps or underperformance....
Conduct high-volume outbound calls to debtors to follow up on outstanding payments, with a target of approximately 80 accounts per day.
Engage professionally with debtors to understand their financial situation and discuss suitable repayment plans or loan restructuring options to regularise overdue accounts.
Follow up consistently on assigned accounts and monitor payment commitments to achieve collection targets....