Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers
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Develop and implement strategies to increase the number of successful collections on outstanding debt.
Develop and implement strategies to increase the effectiveness of the collections process, collector’s productivity and management control by constantly reviewing, developing, and providing support for collection and recovery activities.
Recruit, train and manage the collections team. Set targets and monitor performance of the collections team, motivate and guide Collection staff to ensure their performance is optimised and all productivity standards are at an acceptable level.
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Newvest Recoveries is looking for an Admin Recovery Executive to support our operations team. You'll work closely with the Manager and Head of Department, keeping the daily administrative engine of the department running smoothly while staying close to how a recoveries business actually operates.
This role suits someone who is organised, detail-oriented, and comfortable being the person who keeps things on track behind the scenes.
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