Make Calls to Clients : Contact clients via phone (home, work, or mobile) to discuss their overdue payments and negotiate repayment plans.
Negotiate Payment Schedules : Work with customers to establish payment schedules that align with their financial situation while ensuring debt recovery.
Advise Customers : Provide information on various payment options and, if necessary, inform customers about potential further actions for debt collection.
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Compliant Communication:Conduct professional communications with overdue clients via phone and other compliant channels. Remind and guide clients to make timely payments, and assist them in formulating reasonable repayment plans.
Information Maintenance:Promptly update client information and follow-up records to ensure data accuracy and completeness.
Risk Alert: Keenly identify potential risks or fraudulent activities during communications and promptly report them for handling.
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Portfolio Debt Recovery: Conduct structured and professional outbound collection calls to delinquent customers to minimize Non-Performing Loans (NPL) and reduce Expected Credit Loss (ECL) provisions.
Asset Repossession & Tracking: Execute timely and lawful repossession activities to locate and recover vehicles within the default portfolio, ensuring strict compliance with internal Standard Operating Procedures (SOPs) and banking regulatory frameworks.
Account Investigation & Verification: Perform thorough background evaluations on delinquent accounts, initiating skip-tracing searches and site visit requests to locate uncontactable borrowers or missing assets.
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Compliant Communication:Conduct professional communications with overdue clients via phone and other compliant channels. Remind and guide clients to make timely payments, and assist them in formulating reasonable repayment plans.
Information Maintenance:Promptly update client information and follow-up records to ensure data accuracy and completeness.
Risk Alert: Keenly identify potential risks or fraudulent activities during communications and promptly report them for handling.
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Compliant Communication:Conduct professional communications with overdue clients via phone and other compliant channels. Remind and guide clients to make timely payments, and assist them in formulating reasonable repayment plans.
Information Maintenance:Promptly update client information and follow-up records to ensure data accuracy and completeness.
Risk Alert: Keenly identify potential risks or fraudulent activities during communications and promptly report them for handling.
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Compliant Communication:Conduct professional communications with overdue clients via phone and other compliant channels. Remind and guide clients to make timely payments, and assist them in formulating reasonable repayment plans.
Information Maintenance:Promptly update client information and follow-up records to ensure data accuracy and completeness.
Risk Alert: Keenly identify potential risks or fraudulent activities during communications and promptly report them for handling.
...
Compliant Communication:Conduct professional communications with overdue clients via phone and other compliant channels. Remind and guide clients to make timely payments, and assist them in formulating reasonable repayment plans.
Information Maintenance:Promptly update client information and follow-up records to ensure data accuracy and completeness.
Risk Alert: Keenly identify potential risks or fraudulent activities during communications and promptly report them for handling.
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Hubungi pelanggan yang mempunyai hutang tertunggak dan merundingkan pengaturan pembayaran bagi pihak syarikat.
Kenal pasti dan selesaikan pertikaian yang berkaitan dengan akaun atau pembayaran pelanggan.
Mengekalkan rekod yang tepat dan terkini bagi semua aktiviti kutipan ke dalam sistem kutipan, termasuk komunikasi dengan pelanggan dan pengaturan pembayaran.
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Hubungi pelanggan yang mempunyai hutang tertunggak dan merundingkan pengaturan pembayaran bagi pihak syarikat.
Kenal pasti dan selesaikan pertikaian yang berkaitan dengan akaun atau pembayaran pelanggan.
Mengekalkan rekod yang tepat dan terkini bagi semua aktiviti kutipan ke dalam sistem kutipan, termasuk komunikasi dengan pelanggan dan pengaturan pembayaran.
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Customer Outreach & Negotiation: Perform outbound calls and attend to inbound collection inquiries promptly. Negotiate settlement plans professionally while building positive rapport with clients.
Legal & Strategy Liaison: Collaborate with legal counsel on complex cases and implement strategic action plans to maximize recoveries and minimize collection losses.
Account Management: Track ongoing loans to minimize defaults and bad debts, ensuring all collection actions strictly align with corporate guidelines and policies.
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