A Debt Recovery Officer's primary responsibility is to minimize defaults and recover outstanding debts on behalf of a company, often by contacting debtors and negotiating repayment plans. They manage customer accounts, follow up on overdue payments, and may initiate legal action if necessary. Effective communication, negotiation skills, and a strong understanding of debt collection processes are crucial for success in this role.
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Contact customers with outstanding debts and negotiating payment arrangements on behalf of the company.
Identify and resolve dispute related to customer accounts or payments.
Maintain accurate and up-to-date records of all collections activity into collection system, including communications with customers and payment arrangement.
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