• Bachelor's degree/Diploma in ANY Engineering field
• A year in HVAC
engineering or similar — fresh grads with relevant internship welcome
• Clear written and spoken English
• Follows procedures precisely
records exactly what you observe
• Confident with Microsoft Office
especially Excel
• Basic understanding of ISO 9001
14001 and 45001
⭐ Nice to have: CMMS experience · hands-on testing or lab experience · HVAC service or site exposure · familiarity with any ISO management system
We are looking for a Tech Support Lead to take the next step from being a strong individual contributor into leading day-to-day technical support. This is a hands-on role, not a management position: you are not a developer, but you can read code, trace it through a system, identify the root cause of a bug, and make a simple, low-risk fix yourself when appropriate. For anything beyond a simple fix, you partner closely with the development team to drive issues to a permanent resolution. You are comfortable using AI-assisted tools to speed up investigation, debugging, and documentation. Alongside the technical work, you act as the point person for your support team, guiding less experienced teammates and helping raise the overall standard of how issues get investigated and closed.