Own client service delivery: Be the single point of accountability forplatform deployments, service health, and client satisfaction across multiple accounts.
Manage platform operations*: Oversee onboarding, monitoring, incident response, patching, and capacity planning for environments.
Drive governance & SLAs*: Define, track, and report on KPIs, SLAs, uptime, incident MTTR/MTBF, and service quality metrics.
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Own global commissioning strategy, acceptance criteria, and readiness gates; act as final authority for operational readiness and go-live approval.
Own uptime, SLAs, safety, security, and operational performance across all campuses; drive a reliability-first operating culture and continuous improvement.
Operationalise DayOne’s regional delivery and operations model; empower Regional MDs with clear decision rights while maintaining global standards.
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