This is a senior individual contributor role reporting to the Head of Service Governance, EMEA & APAC. You will provide hands-on leadership across service design, transition and continuous improvement, influencing outcomes through expertise and collaboration rather than direct people management. Working across teams, you will help create scalable, supportable and commercially viable services, contribute to strategic programmes such as service pack upgrades and SaaS transformation, and build trusted relationships across EMEA and APAC.