Serve as the first point of contact for procurement and accounts payable inquiries received via email, ticketing systems, chat, or phone, ensuring timely and professional customer support
Support daily IT MFG systems related tickets – Windows Server 2012 / 2016 / 2019 issues, Service Pack upgrade, Security Patching, MFG application rollout, File Server Management, RedHat Linux administration, IIS management, SQLserver, healthcheck and monitoring, level 1 IT end user support on clients, application, network and services, and other tasks requested by Site IT Supervisor.
Desktop Device Maintenance and Troubleshooting: Responsible for maintaining and managing the company's internal desktop devices (such as desktop computers, laptops, printers, etc.) to ensure their normal operation. When a device malfunctions or encounters problems, conduct troubleshooting and repair.