Provide remote and on site desktop support to resolve hardware and software incidents within agreed timelines and quality targets for business users in a hybrid work environment
Responsible as a first contact (Level 1 support) to handle any phone call and email from sales agents all over Malaysia regarding to their application issue. Only supporting Malaysia region..
Key Responsibilities:1.Provide end-user support for hardware and software issues, helping resolve productivity challenges.2.Maintain and troubleshoot issues related to hardware, software, and network connectivity.3.Serve as the main point of contact for helpdesk requests and provide timely resolutions.4.Document IT processes and coordinate user training as needed.5.Manage IT hardware assets, maintain inventory records, and coordinate IT asset audits with related teams.6.Oversee office networking, including managing firewalls and switches.7.Maintain virtualization environments and manage virtual machine (VM) allocation.8.Require the ability to independently maintain Microsoft 365-related, including but not limited to account maintenance, SharePoint maintenance, email management, license assignment, and log-related inquiries.9.Take on additional tasks assigned by the IT Manager or Office Manager.
This project involves providing L1 voice and chat support as a part of Service Desk to one of the Retail accounts based out of Singapore. This role requires excellent communication skills to be able to coordinate with customers and other technical teams