The End User Support Engineer is responsible for delivering high‑quality on‑site and workplace IT support to ensure the stability, reliability, and efficiency of daily office IT operations. The role focuses on maintaining local workplace infrastructure, resolving technical incidents, supporting endpoint lifecycle management, and assisting with workplace technology deployments and installations.
In addition, the role supports workplace‑related service requests, including troubleshooting productivity and collaboration tools, managing user access and permissions (e.g. Active Directory account and group administration), and administering license allocation for business applications, in compliance with IT Service Management (ITSM) processes and standards.
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